Operations Services Supervisor

Overview

Be a First Citizens person by joining our branch team and making a difference at First Citizens Bank. As an Operations Services Supervisor, you will manage the operational aspects of a branch and guide service line associates while processing teller transactions, addressing customer queries, and supporting branch sales efforts.

Responsibilities

• Provide operational oversight and ensure compliance with branch policies.
• Research and resolve transaction and cash discrepancies.
• Hire, supervise, and manage performance of service line associates.
• Process transactions accurately and efficiently.
• Educate customers on bank services and digital banking capabilities.
• Refer customers to appropriate bank partners for additional solutions.

Qualifications

Candidates must have either a Bachelor's Degree with 1 year or a High School Diploma/GED with 5 years of experience in financial services, customer service, bank operations, or branch operations management. Preferred candidates have management or supervisory experience and a solid understanding of retail banking products and operations.

Key Skills/Competency

• Management
• Customer Service
• Adaptability
• Teamwork
• Flexibility
• Influence
• Agility
• Communication
• Operational Oversight
• Digital Banking