Customer Service Representative

About Finyard

At Finyard, we are a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. Since 2018, we have been dedicated to bringing revolutionary software services to people all around the world. Our mission is to innovate by launching modern software solutions in the FinTech space, providing users globally with simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release serves our users, fostering their growth alongside ours.

The Opportunity: Customer Service Representative

We are seeking an energetic and self-motivated professional to ensure customer satisfaction through the delivery of exceptional service and support. As a Customer Service Representative, you will manage inquiries, resolve issues, and assist customers with a high level of professionalism and courtesy. Your goal will be to create and maintain positive relationships with customers, guaranteeing their requirements are fulfilled, and addressing their concerns effectively.

How You Will Make an Impact 🛠🛠

• Respond to customer queries promptly and efficiently through emails, live chat, and phone calls.
• Collaborate with various departments to address complex problems and escalate issues when necessary.
• Conduct follow-ups with customers to ensure their concerns are resolved.
• Perform troubleshooting using different diagnostic techniques.
• Record and document repetitive issues to contribute to process improvement.
• Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
• Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
• Identify and execute initiatives to improve the overall customer experience.

Discover Your Fit € магическая палочка;

We're looking for someone with:

• Strong commercial experience, preferably in trading (forex/crypto).
• 1-2 years of online customer support experience.
• Excellent written and oral skills in English.
• Excellent interpersonal and communication skills.
• High level of responsibility and self-organization to work remotely.
• Experience using customer service software, tools, and databases.

What Finyard Provides For You

• 100% remote job, allowing you to work from any location you wish, with comfortable shifts.
• Competitive salary based on your experience.
• Opportunity to work in an international and cross-functional team with a challenging and in-demand product.
• Performance-based bonus every quarter.
• Compensation for Medical insurance.
• Additional sick leaves every 6 months.
• Birthday gifts.

Key skills/competency

• Customer Service
• Client Support
• FinTech
• Online Support
• Troubleshooting
• Communication Skills
• Interpersonal Skills
• Remote Work
• Forex/Crypto Trading
• Customer Satisfaction