Technical Service Representative Electrical

@ Finning

Position Overview

Join Finning’s Mining division and play a critical role in supporting Caterpillar’s loading and drilling fleets at mine sites. This Technical Service Representative Electrical position offers opportunities to work with industry-leading electric rope shovels and drilling equipment, a collaborative team environment focused on safety and innovation, and competitive compensation, benefits, and career development opportunities.

Job Responsibilities

Provide on-site technical expertise to minimize downtime and ensure equipment operates to Caterpillar OEM standards. Key responsibilities include:

• Support customers in the field to reduce downtime and maintain mine production.
• Schedule and conduct customer visits and technical audits.
• Liaise with internal departments to secure timely parts delivery.
• Perform technical audits and deliver analysis reports with service recommendations.
• Rapidly escalate machine-down situations and recommend safety solutions.
• Build and maintain a technical issue library for continuous improvement.

Day-to-Day Activities

• On-site inspections and technical audits of Caterpillar electric rope shovels.
• Preparation and delivery of technical analysis reports.
• Coordination of parts and service requirements with Finning teams.
• Rapid response to urgent machine-down situations.
• Providing safety recommendations and compliance support.
• Documentation and tracking of technical issues.

Requirements

The ideal candidate is a Journeyperson Red Seal Electrician with mechanical aptitude and at least 5 years of customer service experience in a mining environment. Experience with mining equipment, particularly Caterpillar electric rope shovels, is required. A valid driver’s license and a satisfactory driver’s abstract are essential.

Work Locations & Schedule

This position is available at multiple Finning locations including Elkford, Cranbrook, Kelowna, Kamloops, Prince George, Calgary, and Edmonton. Work is permanent, full-time with a 7x7 day shift rotation supporting sites in Alberta and British Columbia.

Key skills/competency

• Technical Audits
• Customer Service
• Mining Equipment
• Caterpillar Standards
• Safety Recommendations
• Mechanical Aptitude
• Field Inspections
• Issue Tracking
• Team Coordination
• Compliance