Technical Service Representative Mechanical @ Finning
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Job Details
Overview
Join Finning’s Mining division as a Technical Service Representative Mechanical. In this role, you will support Caterpillar’s loading and drilling fleets at mine sites by providing on-site technical expertise that minimizes downtime and ensures equipment operates to Caterpillar OEM standards.
Opportunities and Benefits
Work with industry-leading electric rope shovels and drilling equipment in a collaborative team environment. Enjoy competitive compensation, benefits, and career development opportunities along with additional incentives like an annual bonus and premium for certain shifts.
Key Responsibilities
- Support customers in the field to reduce downtime and maintain production.
- Schedule and conduct customer visits while engaging proactively with stakeholders.
- Liaise with internal departments for timely delivery of parts.
- Perform technical audits and deliver analysis reports with recommended service options.
- Rapidly escalate machine-down situations and coordinate urgent responses.
- Recommend safety solutions and mitigate Serious Injury and Fatality (SIF) risks.
- Build and maintain a technical issue library for continuous improvement.
Day-to-Day Activities
- Conduct on-site inspections and technical audits of Caterpillar electric rope shovels.
- Prepare and deliver technical analysis reports to customers and teams.
- Coordinate parts and service requests with Finning departments.
- Respond quickly to urgent machine-down situations and provide safety recommendations.
- Document and track technical issues for future reference.
Requirements
Minimum 5 years’ experience in a customer-facing technical service role, preferably in mining or heavy equipment industries. Direct experience with Caterpillar electric rope shovels and/or hydraulic shovels is required. A strong understanding of mining operations and equipment performance is essential. Applicants must have a valid driver’s license and a satisfactory driver’s abstract.
Work Locations & Schedule
This position is available at Finning locations including Elkford, Cranbrook, Kelowna, Kamloops, Prince George, Calgary, and Edmonton. It operates on a 7x7 day shift rotation supporting sites in Alberta and British Columbia.
Key Skills/Competency
Technical Service, Mining, Caterpillar, Equipment, On-site, Audits, Safety, Customer Support, Downtime Reduction, Technical Analysis
How to Get Hired at Finning
🎯 Tips for Getting Hired
- Research Finning's culture: Understand their mining division and safety focus.
- Customize resume: Highlight technical service and mining experience.
- Network on LinkedIn: Connect with current Finning employees.
- Prepare for technical interviews: Review Caterpillar OEM standards and audit methods.