Client Success Partner
Fincome · Paris, Île-de-France, France
- On site
- Full-time
- €65,000 / year
- Paris, Île-de-France, France
Job highlights
- Drive client success, retention, and expansion.
- Manage mid-market SaaS client portfolios.
- Ensure data accuracy and KPI alignment.
- Build strong C-level client relationships.
- Collaborate with Product and GTM teams.
About the role
About Fincome
Fincome is an AI-powered Revenue Intelligence platform designed for software leaders. We transform fragmented billing data into real-time SaaS metrics and predictive insights so CEOs, CFOs, and CROs can drive growth with confidence. In just three years, over 200 software publishers, including LegalPlace, MailInBlack, HelloCSE, Octime, Infolegale, and Agorapulse, rely on Fincome daily. Our development extends beyond France and is entering a new phase: to become the reference platform for managing the revenues of mid-market and Enterprise SaaS companies.Why this role is special
You will work directly with Axel, a serial entrepreneur and GTM leader, and be at the heart of how Fincome creates value for its clients. This is a unique opportunity to learn how top-performing SaaS companies transform data into retention, expansion, and strategic decisions, and how Customer Success becomes a true growth engine. Expect a steep learning curve, real ownership over a portfolio of strategic accounts, and a front-row seat to see how a SaaS company transitions from initial traction to category leadership.Your mission
Drive Fincome client success, retention, and expansion, and transform our client base into our most powerful growth lever. As a key role within the Client Success Partner team, you will support our clients in their revenue intelligence strategy via the Fincome platform. You will lead the implementation and support of clients in our FR/EU market (SaaS companies with €5M to €100M ARR) during the launch of their new revenue analytics software. Your role is to make Fincome a critical tool for Finance, Executive, and GTM teams.Your main responsibilities
- Drive impeccable onboarding projects: deliver structured, on-time deployments with clear milestones and measurable activation goals.
- Ensure data accuracy and KPI alignment: validate revenue logic and ensure a reliable single source of truth across systems.
- Develop adoption and usage: monitor usage (CSM health), increase depth of feature usage, and make Fincome an integrated tool in weekly/monthly business routines (= Fincome North Star).
- Build lasting client relationships: create strong, multi-stakeholder alignment with CFOs, controllers, and C-level stakeholders.
- Lead structured performance reviews: conduct QBRs focused on measurable results (retention, expansion, forecast accuracy).
- Proactively manage risks: identify early churn signals and execute action plans before impact materializes.
- Collaborate cross-functionally: share client insights with Product and GTM teams to strengthen positioning and roadmap.
- Maintain rigorous account hygiene: keep CRM, health scores, and action plans updated with discipline.
- Continuously improve processes: document best practices, optimize playbooks, and elevate the CSP execution level.
You will thrive at Fincome if you have
- 2+ years of experience in a Customer Success role, ideally in the SaaS industry.
- Experience managing a client portfolio primarily composed of mid-market clients (€5M to €50M ARR).
- Proactive approach to client management.
- Aptitude for a results-oriented environment.
- Ability to clearly and concisely express ideas through data, both written and oral.
- Strong interest in the SaaS industry, finance, and particularly revenue analytics.
- Professional English (US/UK) / B2 level or equivalent (FR).
Key skills/competency
Client Success Partner, Customer Success, SaaS, Revenue Intelligence, Account Management, Onboarding, Client Retention, Expansion, Data Analysis, Stakeholder Management.Skills & topics
- Client Success Partner
- Customer Success
- SaaS
- Revenue Intelligence
- Account Management
- Onboarding
- Client Retention
- Expansion
- Data Analysis
- Finance
- Salesforce
- CRM
- GTM Strategy
- Executive Communication
- QBR
- Mid-Market SaaS
- Enterprise SaaS
- AI
- Predictive Analytics
- B2B SaaS
How to get hired
- Tailor your resume: Highlight your 2+ years of SaaS Customer Success experience and mid-market client management.
- Showcase data skills: Emphasize your ability to use data for clear communication and client insights.
- Demonstrate proactive approach: Provide examples of managing risks and driving client growth.
- Emphasize founder mindset: Align your application with Fincome's values of resourcefulness, challenging the status quo, and teamwork.
- Prepare for interviews: Be ready to discuss how you drive retention, expansion, and strategic decisions for SaaS clients.
Technical preparation
Master Fincome's Revenue Intelligence platform features.,Understand SaaS metrics and financial KPIs.,Practice data analysis and visualization.,Learn CRM and account management tools.
Behavioral questions
Describe a time you proactively managed client risk.,How do you build strong relationships with C-level clients?,Share an example of driving client expansion.,How do you balance individual goals with team success?
Frequently asked questions
- What is Fincome and what do they do?
- Fincome is an AI-powered Revenue Intelligence platform designed for software leaders. They help companies transform fragmented billing data into real-time SaaS metrics and predictive insights to drive growth.
- What is the main goal of a Client Success Partner at Fincome?
- The main goal is to drive client success, retention, and expansion, transforming the client base into the most powerful growth lever for Fincome.
- What type of clients will I work with as a Client Success Partner?
- You will primarily work with mid-market SaaS clients in the FR/EU market, typically ranging from €5M to €100M in Annual Recurring Revenue (ARR).
- What are the key responsibilities for this Client Success Partner role?
- Key responsibilities include driving client onboarding, ensuring data accuracy and KPI alignment, developing client adoption, building client relationships, leading performance reviews, managing risks, and collaborating cross-functionally.
- What experience is required for the Client Success Partner position at Fincome?
- Fincome seeks candidates with 2+ years of experience in Customer Success, ideally in SaaS, and experience managing mid-market client portfolios. A proactive approach, data-driven communication, and a strong interest in SaaS and finance are also important.
- What does Fincome mean by a 'founder mindset'?
- Fincome looks for candidates with a 'founder mindset' characterized by resourcefulness (MacGyver), a Challenger attitude to question the status quo, and a Saint-Bernard mentality focused on the collective good and teamwork.
- Is Fincome an international company?
- Yes, Fincome's development extends beyond France, indicating an international scope and ambition, particularly in the mid-market and Enterprise SaaS sector.
- What is the primary technology used by Fincome?
- Fincome utilizes AI-powered technology to provide Revenue Intelligence, transforming billing data into SaaS metrics and predictive insights.
- What are the career growth opportunities at Fincome for a Client Success Partner?
- This role offers a steep learning curve, ownership of strategic accounts, and a front-row seat to a SaaS company's growth, suggesting significant opportunities for learning and advancement within the company.