Account Development Representative, CEMEA
@ Financial Times

London, England, United Kingdom
£40,000
On Site
Contractor
Posted 24 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @ft.com
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Job Details

About Financial Times

The Financial Times is one of the world’s leading news organisations, renowned for its authority, integrity and accuracy. With a mission to deliver quality information globally, the FT rewards ambitious thinking and nurtures professional growth.

The Role

As an Account Development Representative, CEMEA in the Professional division, you will join the CRM team to onboard and drive engagement with first-year group subscription clients in the Continental Europe, Middle East, and Africa region. You will work closely with CRMs, Sales, Marketing, and Customer Success teams to ensure clients gain maximum value from FT access while identifying growth opportunities.

Key Responsibilities

  • Lead onboarding and rollout plans for new clients.
  • Identify growth opportunities and surface new commercial contacts.
  • Build trusted client relationships and understand their strategic goals.
  • Supervise usage and copyright activity to protect intellectual property.
  • Provide product and technical guidance on FT content and tools.

Required Skills And Experience

  • Excellent communication and listening skills over phone and video calls.
  • Ability to uncover client needs and align FT solutions.
  • Proactive, goal-oriented, and highly motivated.
  • Strong organisational skills and attention to detail.
  • Data savvy with analytical skills; Excel proficiency is a plus.
  • Prior experience in Customer Success or a related client-facing role.
  • Knowledge of the CEMEA region.

Desirable

  • Multilingual proficiency (e.g., French, German, Arabic).
  • Experience with Salesforce or similar CRM platforms.
  • Familiarity with AI-powered sales tools.
  • Understanding of B2B subscription models or media licensing.

What’s in it for You?

Enjoy best-in-class perks including generous leave, medical cover, subsidised gym memberships, and inclusive parental leave. Benefit from a 50% hybrid working model that balances remote work and in-person collaboration.

Accessibility

The FT is a disability confident employer. If you require any adjustments during the application or interview process, please email talent@ft.com.

Key skills/competency

  • CRM
  • Onboarding
  • Client Engagement
  • Account Growth
  • Communication
  • Data Analysis
  • Customer Success
  • Salesforce
  • Multilingual
  • Hybrid Work
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How to Get Hired at Financial Times

🎯 Tips for Getting Hired

  • Research Financial Times culture: Study their mission and news legacy.
  • Tailor your resume: Emphasize CRM and client success skills.
  • Showcase regional expertise: Highlight CEMEA market experience.
  • Prepare for interviews: Practice client engagement questions.

📝 Interview Preparation Advice

Technical Preparation

Review CRM software tutorials.
Practice Excel data analysis.
Study Salesforce platform features.
Research subscription model details.

Behavioral Questions

Prepare examples of client problem solving.
Showcase clear communication experiences.
Explain handling challenging customer interactions.
Highlight teamwork in cross-functional projects.

Frequently Asked Questions