13 days ago

Operations Program Manager

Figma

On Site
Full Time
$150,000
San Francisco, CA

Job Overview

Job TitleOperations Program Manager
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$150,000
LocationSan Francisco, CA

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Job Description

Overview

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—from brainstorming to prototyping and iterating with AI. Join Figma to shape the future of design and collaboration.

Role Summary

As an Operations Program Manager on Product Support, you will own high-impact initiatives that span support operations, tooling, and process improvement. You will drive complex, cross-functional programs with a clear focus on scalability, efficiency, and quality. This role is pivotal in enhancing both internal specialist experience and external customer support.

Key Responsibilities

  • Own and drive complex, cross-functional programs from start to finish.
  • Partner with Engineering, Product, Data, and Support teams to improve tooling and workflows.
  • Define scope, success metrics, milestones, and risks to bring clarity to ambiguous problems.
  • Support change management and adoption of new tools and processes.
  • Utilize data and customer feedback to drive actionable insights.
  • Communicate progress, tradeoffs, and decisions clearly to stakeholders and leadership.

Candidate Requirements

The ideal candidate has a proven record leading complex programs, is experienced in Customer/Product Support operations, and possesses strong interpersonal skills. A high-ownership mindset and the ability to navigate ambiguity in a fast-paced environment are required.

Preferred Skills

  • Experience with support tooling or internal tools enhancement.
  • Exposure to multi-language or global support environments.
  • Experience with workforce management or vendor operations is a plus.

Compensation & Benefits

This full time role offers an annual base salary range of $122,000—$178,000 USD, with equity and a comprehensive benefits package including health, dental, vision, retirement, parental leave, and more. Figma supports flexible work arrangements with options to work from one of our US hubs or remotely.

Key skills/competency

  • Program Management
  • Process Improvement
  • Cross-functional Leadership
  • Customer Support
  • Change Management
  • Data Analysis
  • Tooling Implementation
  • Communication
  • Stakeholder Management
  • Problem Solving

Tags:

Operations Program Manager
program management
customer support
process improvement
cross-functional
tooling
data analysis
change management
workflow optimization
collaboration
support operations
Figma platform
engineering
product
analytics
legal
security
communication
leadership
stakeholder management

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How to Get Hired at Figma

  • Customize your resume: Tailor experience to show program management skills.
  • Highlight cross-functional experience: Demonstrate collaboration with multiple teams.
  • Emphasize process improvements: Detail projects with measurable outcomes.
  • Prepare for data questions: Be ready to discuss metrics and impact.

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