Automations & AI Specialist
Figma
Job Overview
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Job Description
Overview
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Our platform empowers teams to bring ideas to life through brainstorming, prototyping, coding designs, and leveraging AI for diverse needs. If you're excited to shape the future of design and collaboration, join us!
Role Summary
As a member of our Product Support Operations and Strategy team, the Automations & AI Specialist drives innovation using AI to elevate customer support. This role involves optimizing our Support AI chatbot, implementing AI tools internally, and streamlining automation across systems and processes.
What You Will Do at Figma
- Design, implement, and refine AI-powered support solutions.
- Own and evolve AI-driven workflows including chatbots and internal tools.
- Improve automation across Zendesk and Product Support tech stack.
- Analyze data and feedback to identify improvement opportunities.
- Collaborate with Engineering, Analytics, and Support teams on scalable solutions.
- Create and maintain critical documentation like playbooks and workflows.
- Contribute to the overall AI and tooling strategy.
Qualifications
Applicants should possess at least 3+ years of experience implementing AI, automation, or support tooling in a customer or product support context. Experience with AI-powered support tools such as chatbots and Zendesk integrations is essential.
Additional experience in support platforms (e.g., Sprinklr, Gainsight, Salesforce), agent assist tools, and technical skills in programming or scripting are considered pluses.
Benefits and Additional Information
This full-time role can be held from one of our US hubs or remotely in the United States. Figma offers competitive compensation including equity, comprehensive benefits, and numerous perks such as health, dental, vision, retirement contributions, generous PTO, and more.
Figma is an equal opportunity employer committed to diversity and inclusion. If you need accommodation during the interview process, please contact accommodations-ext@figma.com.
Key skills/competency
Automations, AI, Customer Support, Zendesk, Data Analysis, Documentation, Collaboration, Workflow, Chatbots, Integration
How to Get Hired at Figma
- Research Figma's culture: Understand their mission and values.
- Customize your resume: Highlight AI and automation expertise.
- Showcase relevant projects: Detail experience with Zendesk integrations.
- Prepare for technical tests: Practice AI and data analysis skills.
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