Mid-Market Construction Success Manager
Fieldwire by Hilti · United States
- Hybrid
- Full-time
- $115,500 / year
- United States
Job highlights
- Manage client relationships for construction software.
- Guide clients through platform deployment and training.
- Consult on client processes and workflows.
- Gather customer feedback for product improvement.
- Requires construction and software experience.
About the role
Construction Success Manager - Fieldwire by Hilti
Who We’re Looking For
We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.
What You’ll Be Doing
You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your book of business, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward.
Primary Responsibilities
- Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
- Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
- Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
- Build and maintain long-lasting relationships with Fieldwire clients.
- Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
- Assist the product team in identifying issues and communicating customer feedback for product improvements.
- Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.
Required Skills and Experience
- 3+ years of professional construction experience, preferably with a combination of field and office management roles
- Excellent presentation and communication skills
- Self-motivated and highly organized, with strong time management skills
- Diplomacy and patience when working through customer issues
- Comfortable communicating with anyone, from foreman to senior-level managers
- A basic understanding of construction process from design to completion
- An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
- Ability to creatively brainstorm unique solutions to client issues relevant to their needs
- Desire to learn in a dynamic startup environment
Why Fieldwire?
The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.
Compensation
The estimated pay ranges for this role are as follows: $94,500-$115,500. The salary range represents the low and high end of the salary range for this job in the US. Minimums and Maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 30%.
Key skills/competency
- Construction Project Management
- Client Relationship Management
- Software Implementation
- Platform Training
- Workflow Consultation
- Customer Success
- Technical Support
- Product Feedback
- Construction Technology
- Communication Skills
Skills & topics
- Construction Success Manager
- Client Relationship Management
- Software Implementation
- Platform Training
- Workflow Consultation
- Customer Success
- Construction Technology
- Fieldwire
- Hilti
- Remote
How to get hired
- Tailor your resume: Highlight construction experience and software proficiency.
- Craft a compelling cover letter: Emphasize client-facing skills and problem-solving abilities.
- Prepare for interviews: Showcase understanding of construction workflows and Fieldwire.
- Network with employees: Connect on LinkedIn to learn about company culture.
- Follow up professionally: Express continued interest after interviews.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Construction Success Manager role at Fieldwire by Hilti?
- The primary focus of a Construction Success Manager at Fieldwire by Hilti is to ensure client satisfaction and account expansion by guiding them through platform deployments, providing training, offering workflow consultations, and continuous engagement.
- What kind of experience is required for the Construction Success Manager position at Fieldwire?
- The role requires at least 3 years of professional construction experience, ideally with both field and office management roles, and experience using software to plan and manage construction projects.
- Is the Construction Success Manager role at Fieldwire remote?
- Yes, this Construction Success Manager role is based remotely within the United States.
- What are the key responsibilities of a Construction Success Manager at Fieldwire?
- Key responsibilities include becoming a product expert, understanding client needs, managing a customer portfolio, building client relationships, conducting training, and communicating customer feedback for product improvements.
- What is the compensation range for the Construction Success Manager role at Fieldwire?
- The estimated annual salary range for this role is between $94,500 and $115,500, with potential eligibility for a corporate bonus up to 30%.
- How does Fieldwire by Hilti support the construction industry?
- Fieldwire by Hilti provides a field-first construction platform trusted on over 4 million projects worldwide, offering reliable access to plans, tasks, and updates to unite field and office teams.
- What soft skills are important for a Construction Success Manager at Fieldwire?
- Important soft skills include excellent presentation and communication, self-motivation, strong organization and time management, diplomacy, patience, and the ability to communicate with all levels of management.