Solution Success Manager German Speaking
@ FICO

Hybrid
$130,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @fico.com
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Job Details

Overview

FICO (NYSE: FICO), a leading global analytics software company, helps businesses in over 100 countries make better decisions. Join our world-class team and fulfill your career potential as a Solution Success Manager German Speaking.

The Opportunity

FICO Customer Communication Services (CCS) SaaS solution delivers intelligent, scalable, two-way communication via voice, text, email and mobile push notifications. You will bring FICO’s best practices, innovations, and capabilities to a portfolio of customers. As a Solution Success Manager German Speaking, you will provide solution expertise, ensure adoption and drive overall business value and satisfaction.

What You’ll Contribute

  • Manage relationships across various customer teams and brands.
  • Engage with customers via strategic business and account reviews.
  • Act as the expert on FICO CCS deployment and strategic direction.
  • Identify and grow opportunities, collaborating with sales teams.
  • Ensure swift resolution of account issues and drive insights to product management.
  • Develop success plans outlining key factors, metrics and recommendations.

What We’re Seeking

  • Experience in Customer Success or customer facing services roles.
  • Proficiency with SaaS technology and preferably experience in financial services, Telcos, or Utilities.
  • Experience in Fraud or Collections is an advantage.
  • Proven track record in building relationships with senior management.
  • Native German speaking with willingness to travel 25 – 50%.

Our Offer to You

FICO offers an inclusive culture reflecting core values such as Act Like an Owner, Delight Our Customers, and Earn the Respect of Others. You will have the opportunity to make an impact, develop professionally, and enjoy highly competitive compensation and benefits along with a balanced people-first work environment.

Why Make a Move to FICO?

At FICO, you join a leading organization in Big Data analytics. You help businesses make informed decisions with advanced technologies like artificial intelligence, machine learning, and optimization. FICO plays a critical role in areas like credit scoring, fraud detection, and lending, impacting major industries around the globe.

Key skills/competency

  • Customer Success
  • SaaS
  • Analytics
  • Relationship Management
  • Strategic Planning
  • Technical Expertise
  • Change Management
  • Communication
  • Industry Best Practices
  • German Language
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How to Get Hired at FICO

🎯 Tips for Getting Hired

  • Customize your resume: Highlight SaaS and customer success skills.
  • Research FICO: Understand their culture and values.
  • Prepare examples: Demonstrate success in managing client accounts.
  • Refine your pitch: Emphasize strategic and relationship expertise.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS product architecture and integrations.
Study FICO CCS solution functionalities and roadmap.
Familiarize with analytics and reporting tools.
Update skills in data-driven decision making.

Behavioral Questions

Describe managing challenging client relationships.
Tell me about strategic account review experience.
Explain handling unexpected account issues.
Discuss teamwork in cross-functional settings.

Frequently Asked Questions