Work from Home TurboTax Product Expert

About The Company

TurboTax USA is a leading provider of tax preparation software and services, dedicated to simplifying the tax filing process for millions of individuals and small businesses across the United States. With a commitment to innovation, accuracy, and customer satisfaction, TurboTax offers user-friendly solutions that empower users to file their taxes confidently and efficiently. The company prides itself on its continuous improvement, leveraging cutting-edge technology and expert support to ensure clients receive the best possible service during tax season and beyond.

About The Role

As a Work from Home TurboTax Product Expert, you will play a vital role in delivering exceptional customer service and support to TurboTax users. Your primary responsibility will be to assist customers with their questions related to TurboTax products and tax return software. This includes guiding users through downloading, logging in, basic navigation, importing documents, printing, filing, and answering general tax-related inquiries. You will work remotely, enjoying a flexible schedule that allows you to set your hours between 8am EST and 12am midnight EST, Monday through Sunday. The role offers an excellent opportunity to earn competitive pay, bonuses, and certification incentives while providing valuable support to customers during the tax season and year-round.

Qualifications

• Strong communication skills and a proactive attitude are essential.
• Enthusiasm for learning and helping others is required; no specific accounting background is needed.
• Comfortable working independently in a remote environment and managing schedules effectively.
• Basic computer literacy, familiarity with online software, and ability to articulate solutions clearly.
• Prior customer service experience is beneficial but not mandatory.
• Empathetic, patient, and capable of handling multiple inquiries with professionalism and efficiency.

Responsibilities

• Assist TurboTax customers by answering questions regarding product features, navigation, importing documents, printing, filing, and basic tax questions.
• Provide clear, concise, and empathetic guidance to ensure a positive customer experience.
• Support customers in troubleshooting technical issues related to TurboTax software.
• Maintain a high level of product knowledge through ongoing training and certification processes.
• Work collaboratively with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) to resolve customer inquiries effectively.
• Adhere to company policies and quality standards to ensure consistent and professional service delivery.
• Participate in scheduled certification and training sessions to stay updated on product changes and best practices.
• Manage your schedule efficiently to meet minimum weekly hours and maximize earning potential.
• Contribute to a positive team environment by sharing insights and supporting peers as needed.

Benefits

This role offers flexible work-from-home opportunities, allowing you to create a schedule that fits your lifestyle. You will receive competitive hourly pay, performance-based bonuses, and a certification bonus upon successful completion of training. The position includes a fast 24-hour certification process, enabling you to start assisting customers quickly. Additional incentives include weekly bonuses based on performance and schedule adherence, as well as a special Turbo Bonus Boost during April 9-15. You will also have access to ongoing training and support from dedicated subject matter experts, ensuring you are well-equipped to succeed. The role provides an excellent opportunity to develop customer service skills, earn supplemental income, and work in a dynamic, supportive environment.

Equal Opportunity

TurboTax USA is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, ethnicity, gender, age, disability, sexual orientation, religion, or any other protected characteristic. We believe in providing equal employment opportunities to all qualified individuals and ensuring a fair and respectful work environment. All applicants will be considered based on their skills, experience, and ability to contribute to our mission of simplifying tax preparation for everyone.

Key skills/competency

• Customer Service
• Technical Support
• Tax Software
• Communication Skills
• Troubleshooting
• Remote Work
• Problem-Solving
• Product Knowledge
• Empathy
• Time Management