Technical Service Specialist

About The Company

ABB is a global leader in power and automation technologies, committed to helping industries operate more efficiently, sustainably, and reliably. Our mission is to drive progress by providing innovative solutions that enable our customers to meet their energy and automation needs. With a rich history of technological excellence and a strong focus on sustainability, ABB empowers industries across the globe to outrun challenges and embrace the future of energy and automation. Our diverse portfolio includes electrical distribution, industrial automation, robotics, and smart power solutions, supporting critical infrastructure, manufacturing, data centers, and more. At ABB, we foster a culture of innovation, collaboration, and inclusion, encouraging our employees to grow and make a meaningful impact worldwide.

About The Role

We are seeking a highly skilled and experienced Technical Service Specialist to join our team, reporting directly to the Service Manager. In this role, you will be instrumental in providing technical assistance to both internal teams and external customers, ensuring timely and cost-effective support aligned with company guidelines. Your expertise will help enhance customer satisfaction by resolving complex technical issues related to ABB Power Conditioning products, including UPS systems and power electronics. Your hands-on approach will involve troubleshooting, commissioning, and supporting key installations, often at customer sites, to foster strong relationships and ensure optimal system performance. The role offers a flexible work model, including onsite, hybrid, and remote options, to support work-life balance and operational efficiency. You will be part of a dynamic, international team committed to continuous improvement and delivering superior service to our global customer base.

Qualifications

• Bachelor's degree in Electrical or Electronics Engineering.
• Minimum of 8 years of experience in technical service, field support, or maintenance of power conditioning equipment, UPS systems, and AC drives.
• Strong understanding of power electronics, three-phase power systems, and electrical troubleshooting.
• Proficiency in commissioning electrical systems and resolving complex technical issues efficiently.
• Availability to travel up to 30% domestically and internationally.
• Ability to support global customers across multiple time zones.
• Valid work authorization to work in the US for ABB.
• Excellent communication skills, teamwork, and a proactive approach to problem-solving.

Responsibilities

• Provide technical service support for ABB Power Conditioning products as part of the global support team.
• Collaborate with local and international ABB units to resolve customer issues, including warranty and lifecycle concerns.
• Work closely with Agile teams to enhance support processes and product performance.
• Develop and deliver technical training materials to elevate the knowledge base across service teams.
• Participate in field activities such as installations, commissioning, troubleshooting, and maintenance at customer sites.
• Visit customer locations to gain firsthand experience and strengthen customer relationships.
• Share best practices, lessons learned, and innovative solutions for continuous team improvement.

Benefits

ABB offers a comprehensive benefits package designed to support our employees' health, well-being, and financial security. Eligible US employees can choose between multiple health plans, including PPO and High Deductible options, with vision and dental coverage. The company provides paid life insurance, AD&D, short-term and long-term disability coverage, and voluntary benefits such as accident insurance and critical illness plans. Parental leave, employee assistance programs, and health advocacy support are also available. Retirement savings are supported through a 401(k) plan with company contributions and an employee stock purchase plan. Employees enjoy 11 paid holidays annually, flexible vacation policies, and various employee discounts. Our benefits are designed to promote a healthy work-life balance and foster a supportive, inclusive work environment.

Equal Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, regardless of sex, gender identity, gender expression, sexual orientation, marital status, citizenship, age, race, ethnicity, religious creed, national origin, pregnancy, disability, genetic information, veteran status, or any other protected characteristic under federal and state law. We are dedicated to providing reasonable accommodations to applicants with disabilities to ensure equal access to employment opportunities. For more information about your rights and our policies, please visit the relevant federal and state websites or contact our HR representatives. At ABB, diversity and inclusion are integral to our success, and we strive to foster a workplace where everyone can thrive and contribute meaningfully.

Key skills/competency

• Technical Service
• Power Conditioning
• UPS Systems
• Power Electronics
• Electrical Troubleshooting
• Commissioning
• AC Drives
• Field Support
• Customer Relations
• Agile Methodology