Shift Leader

About Dunkin' - Waunakee

Dunkin' - Waunakee is a vibrant and well-established franchise dedicated to serving high-quality coffee, beverages, and delicious food in a fast-paced, customer-focused environment. As part of the globally recognized Dunkin' brand, our franchise emphasizes community engagement, exceptional guest service, and operational excellence. We pride ourselves on creating a welcoming atmosphere where both team members and guests feel valued and appreciated. Our commitment to quality, innovation, and teamwork drives us to be the preferred destination for coffee lovers and breakfast enthusiasts in Waunakee and surrounding areas.

About The Shift Leader Role

We are seeking motivated, energetic, and reliable individuals to join our team as Shift Leaders. This leadership role offers an exciting opportunity to develop your career in the fast-food or retail industry while making a tangible impact on daily operations and guest satisfaction. As a Shift Leader, you will be the key person during your shift, responsible for supporting the team, ensuring operational standards are met, and delivering an exceptional experience to every guest. This role is ideal for individuals who thrive in a dynamic environment, enjoy leading others, and are passionate about providing excellent customer service. Your leadership will help maintain a positive team environment, uphold brand standards, and contribute to the overall success of our franchise.

Qualifications

• Previous experience in food service or retail, with leadership experience considered a plus.
• Strong communication and interpersonal skills.
• Ability to multitask effectively and remain calm under pressure.
• Flexibility to work early mornings, evenings, weekends, and holidays.
• Positive attitude with a team-first mindset.
• Must be at least 18 years old.
• Fluent in English and eligible to work in the United States.

Responsibilities

• Lead by example to support team members in delivering outstanding guest service.
• Assist in day-to-day operations including food prep, inventory management, and cash handling.
• Train and coach team members to enhance their skills and performance.
• Maintain a clean, safe, and welcoming environment by adhering to food safety standards and cleanliness protocols.
• Respond promptly to guest needs and resolve issues with a sense of urgency to ensure high guest satisfaction.
• Support the management team in executing store initiatives and meeting operational goals.
• Step in for the manager when necessary, making key decisions to keep operations running smoothly.
• Ensure compliance with all brand standards, policies, and procedures.

Benefits

At Dunkin' - Waunakee, we value our team members and offer a comprehensive benefits package that includes competitive pay, flexible scheduling, and opportunities for career growth. Employees enjoy a supportive work environment that fosters teamwork and professional development. Additional benefits may include employee discounts, training programs, and recognition initiatives designed to reward your hard work and dedication. We are committed to creating a positive workplace where you can thrive both personally and professionally.

Equal Opportunity

Dunkin' - Waunakee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. All employment decisions are made based on merit, qualifications, and business needs. We invite individuals of all backgrounds to apply and join our team in delivering exceptional service to our community.

Key skills/competency

• Team Leadership
• Customer Service
• Food Preparation
• Inventory Management
• Cash Handling
• Training & Coaching
• Food Safety
• Problem Solving
• Operational Standards
• Communication