Senior User Researcher

About The Company

N26 GmbH is a leading digital banking platform committed to redefining the banking experience through innovative technology and customer-centric solutions. With a focus on simplicity, transparency, and accessibility, N26 offers a seamless banking experience across multiple markets. Our mission is to empower individuals to take control of their finances through intuitive digital tools and personalized services. As a pioneer in the fintech industry, N26 continuously strives to set new standards in digital banking, fostering a culture of innovation and excellence.

About The Role

We are seeking a highly experienced Senior User Researcher to join our dynamic team. In this role, you will be instrumental in deepening our understanding of user needs, attitudes, and motivations. Your insights will directly influence product strategy and development, ensuring that our offerings resonate with our diverse customer base. As a key member of the User Research team, you will collaborate closely with product managers, designers, developers, and other stakeholders to embed user-centric thinking into every aspect of our product lifecycle. Your work will help shape meaningful, customer-driven experiences that contribute to N26's continued growth and success.

Qualifications

• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Anthropology, or a related field.
• Proven experience (typically 5+ years) in user research within digital product environments, preferably in fintech or banking sectors.
• Expertise in a variety of research methodologies, including qualitative and quantitative techniques.
• Strong analytical skills with the ability to synthesize complex data into actionable insights.
• Excellent communication and storytelling skills to effectively present research findings to diverse audiences.
• Experience with remote research tools and techniques, as well as in-person research methods.
• Ability to work collaboratively in a fast-paced, agile environment.

Responsibilities

• Design and conduct user research studies to uncover user behaviors, needs, and motivations.
• Develop research plans, questionnaires, interview guides, and usability testing protocols.
• Analyze research data and synthesize insights to inform product design and development.
• Collaborate with cross-functional teams to integrate user insights into product roadmaps and decision-making processes.
• Present findings clearly and compellingly to both technical and non-technical stakeholders.
• Advocate for the user throughout the product lifecycle, ensuring user needs are prioritized.
• Stay updated on industry best practices and emerging research methods to continuously enhance research capabilities.
• Mentor junior researchers and contribute to building a strong research culture within the organization.

Benefits

N26 offers a comprehensive benefits package designed to support our employees’ well-being and professional growth. These include competitive salary packages, flexible working hours, and options for remote work. Employees have access to ongoing learning opportunities, professional development programs, and participation in innovative projects. We also provide health insurance, wellness programs, and a collaborative work environment that encourages diversity and inclusion. At N26, we believe in recognizing and rewarding talent, fostering a culture that values creativity, transparency, and impact.

Equal Opportunity

N26 GmbH is an equal opportunity employer. We are committed to fostering an inclusive environment where all employees and applicants are treated with respect and dignity, regardless of race, gender, age, sexual orientation, disability, or background. We believe that diverse teams drive innovation and better serve our global customer base. We encourage candidates from all backgrounds to apply and join us in shaping the future of digital banking.

Key skills/competency

• User Research
• Qualitative Research
• Quantitative Research
• Usability Testing
• Product Strategy
• Data Analysis
• Stakeholder Management
• User Advocacy
• Fintech Industry
• Agile Environment