Senior User Researcher

About The Company

N26 GmbH is a leading digital banking platform committed to redefining the banking experience through innovative technology and customer-centric solutions. Established with the vision of providing seamless, transparent, and accessible financial services, N26 has rapidly grown to become a trusted name in the fintech industry. The company operates with a global footprint, offering its services across multiple countries, and continuously strives to enhance its offerings through cutting-edge digital solutions. At N26, the focus is on empowering users with intuitive banking tools that simplify financial management and foster financial inclusion.

About The Role

We are seeking a highly experienced Senior User Researcher to join our dynamic product team. In this pivotal role, you will be responsible for deepening our understanding of user needs, attitudes, and motivations. Your insights will directly influence product strategy, ensuring that our offerings are aligned with customer expectations and market demands. As a senior member of the User Research team, you will collaborate closely with product managers, designers, data analysts, and engineers to translate user insights into actionable recommendations. Your work will help shape meaningful, customer-driven experiences that contribute to N26’s continued success and innovation in the digital banking space.

Qualifications

The ideal candidate will possess a strong background in user research within technology or financial services sectors. Key qualifications include a bachelor's degree in Human-Computer Interaction, Psychology, Anthropology, or a related field; a master’s degree is preferred. Extensive experience (typically 5+ years) conducting qualitative and quantitative research methods such as interviews, usability testing, surveys, and field studies is essential. Proven ability to analyze complex data and translate it into clear, strategic insights is required. Familiarity with digital banking products, mobile applications, and user-centered design principles is highly desirable. Excellent communication skills, stakeholder management, and the ability to work collaboratively in a fast-paced environment are also critical for success in this role.

Responsibilities

• Designing and executing comprehensive user research strategies to uncover customer needs, behaviors, and pain points across various touchpoints.
• Conducting qualitative research methods such as interviews, contextual inquiries, and usability testing, alongside quantitative methods like surveys and analytics review.
• Analyzing research data to generate actionable insights and present findings to cross-functional teams in a clear and compelling manner.
• Collaborating with product managers, designers, and engineers to integrate user insights into product development cycles and strategic planning.
• Developing personas, journey maps, and other research artifacts that inform design and product decisions.
• Mentoring junior researchers and fostering a culture of user-centric thinking within the organization.
• Staying updated on industry trends, emerging research methodologies, and best practices to continuously elevate the research function.

Benefits

N26 offers a competitive benefits package designed to support the well-being and professional growth of our employees. This includes comprehensive health insurance, flexible working hours, and opportunities for remote work. Employees have access to ongoing learning and development programs, including workshops, conferences, and training sessions to enhance their skills. The company promotes a collaborative and inclusive work environment that values diversity and innovation. Additional benefits include stock options, wellness programs, and employee discounts on banking services. At N26, we believe in recognizing and rewarding our team members’ contributions, fostering a motivating and engaging workplace culture.

Equal Opportunity

N26 GmbH is an equal opportunity employer. We are committed to fostering an inclusive environment where all employees and applicants are treated with respect and fairness. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. Our goal is to build a diverse team that reflects the global communities we serve and to ensure that everyone has equal access to opportunities for growth and development within the company.

Key skills/competency

• User Research
• Qualitative Research
• Quantitative Research
• Usability Testing
• Product Strategy
• Data Analysis
• Stakeholder Management
• Human-Computer Interaction
• User-Centered Design
• Fintech