General Clerk

About Bowhead / UIC Technical Services

Bowhead / UIC Technical Services is a reputable organization dedicated to providing specialized support services to government agencies and federal entities. With a focus on excellence, integrity, and professionalism, the company offers a wide range of administrative, technical, and operational solutions tailored to meet the complex needs of its clients. Bowhead / UIC Technical Services is committed to fostering a diverse and inclusive work environment, encouraging innovation, and maintaining the highest standards of quality and compliance in all its endeavors.

About the General Clerk Role

We are seeking a detail-oriented and organized General Clerk to join our team in San Juan, Puerto Rico. This full-time position involves providing essential Document Management Support Services to the Office of Principal Legal Advisor (OPLA). The successful candidate will play a vital role in maintaining accurate and efficient case management processes, supporting legal operations, and ensuring compliance with federal records management policies. This position offers an excellent opportunity for individuals interested in working within a dynamic legal environment supporting the Department of Homeland Security’s mission.

Qualifications for a General Clerk

• High school diploma or equivalent.
• At least one year of experience in an administrative or office environment.
• Extensive proficiency with computer systems, including MS Office Suite (Word, Excel, Outlook).
• Strong organizational skills and exceptional attention to detail.
• Ability to consistently follow detailed procedures.
• Eligibility to pass a federal background investigation and pre-employment drug screening (includes citizenship, residency, criminal record, credit history, and fingerprint checks).
• Physical capability to lift up to 35 pounds, stand and walk for extended periods, and perform periodic twisting, bending, and squatting.
• Ability to obtain a security clearance at the DHS ICE T2 level.

Responsibilities of a General Clerk

• Maintain and organize case files, both paper and electronic.
• Manage paper and electronic correspondence.
• Support the legal team with document processing.
• Receive, open, date-stamp, and distribute inbound mail.
• Interfile correspondence in case files for proper documentation.
• Utilize the RAILS automated file system for file location and transfers.
• Ensure compliance with records management policies.
• Scan documents and enter/upload data into the PLAnet electronic alien file repository.
• Record receipt of motions, notices of appeal, briefing schedules, and court decisions.
• Assist with Freedom of Information Act (FOIA) requests.
• Route or file materials related to legal or specialized matters (briefs, correspondence, exhibit packets).
• Ensure adherence to ICE and NARA records retention standards.
• Follow detailed procedures, demonstrating accuracy and consistency in all functions.

Benefits at Bowhead / UIC Technical Services

Employees at Bowhead / UIC Technical Services enjoy a comprehensive benefits package that includes health and welfare benefits, paid leave, and opportunities for professional development. The position offers competitive hourly compensation at $19.75 per hour, along with an additional H&W rate of $5.55, in accordance with local wage determination standards. The company promotes a supportive work environment with opportunities for growth and advancement. Employees are encouraged to develop their skills through ongoing training and are valued for their contributions.

Equal Opportunity Statement

Bowhead / UIC Technical Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors, and the company ensures fair treatment throughout the hiring process and employment lifecycle.

Key skills/competency

• Document Management
• Administrative Support
• MS Office Suite
• Records Management
• Case File Organization
• Data Entry
• Legal Support
• Attention to Detail
• Compliance Adherence
• Information Security