Customer Service Associate

About The Company

Dunkin' - Stout is a vibrant, customer-focused franchise dedicated to providing exceptional coffee, delicious food, and a welcoming environment. As part of the widely recognized Dunkin' brand, our mission is to serve high-quality products with a commitment to speed, friendliness, and consistency. Our team is passionate about creating a positive experience for every guest and fostering a supportive workplace culture that values teamwork, integrity, and community involvement. With a focus on innovation and customer satisfaction, Dunkin' - Stout strives to be the preferred destination for coffee lovers and casual visitors alike.

About The Role

We are seeking enthusiastic and motivated individuals to join our team at Dunkin' - Stout as a Customer Service Associate. This entry-level position offers an exciting opportunity to develop valuable skills in customer service, food preparation, and team collaboration. As a team member, you will be the face of our brand, engaging with guests and ensuring their experience is memorable and enjoyable. The role provides flexibility to accommodate your personal schedule, whether you are balancing school, family commitments, or other responsibilities. No prior experience is necessary, as comprehensive training will be provided to help you succeed in your role. If you are energetic, reliable, and eager to learn, this position could be the perfect fit for you.

Qualifications

To succeed in this Customer Service Associate role, candidates should be at least 14 years old (or as permitted by law) and able to work flexible hours including early mornings, afternoons, and weekends. Fluency in English is required for effective communication with guests and team members. Candidates should demonstrate a positive attitude, strong work ethic, and a genuine desire to provide excellent customer service. Reliability, attention to detail, and the ability to work well under pressure are essential qualities. Previous experience is not required, as training will be provided, but a willingness to learn and grow within the company is highly valued. Eligibility to work in the United States is also necessary.

Responsibilities

The key responsibilities of this Customer Service Associate role include greeting guests with a friendly demeanor and maintaining a positive atmosphere, preparing and serving coffee, Refreshers, and food items efficiently and to quality standards, and balancing speed with accuracy during busy periods. Team members are expected to uphold cleanliness and safety standards by keeping the workspace tidy and organized. Building rapport with guests and fellow team members is crucial to creating a welcoming environment. Additionally, team members will assist in inventory management, follow operational procedures, and participate in ongoing training to enhance their skills. Flexibility and a proactive attitude are essential to adapt to the dynamic environment of a fast-paced coffee shop.

Benefits

Joining Dunkin' - Stout offers a comprehensive benefits package designed to support your personal and professional growth. Flexible scheduling options allow you to balance work with your academic or personal commitments. Full-time employees are eligible for paid time off, a 401(k) retirement plan, and medical, dental, and vision insurance coverage. Education discounts through Southern New Hampshire University provide an excellent opportunity for further learning and development. Employees enjoy free coffee and donuts during their shifts, along with discounts on menu items. Our company also emphasizes recognition and community involvement through various programs, fostering a positive and engaging workplace culture. Additionally, there are opportunities for advancement into supervisory roles for those interested in career growth within the organization.

Equal Opportunity

Dunkin' - Stout is an equal opportunity employer committed to fostering an inclusive environment for all employees and applicants. We celebrate diversity and are dedicated to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs, regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic. We encourage individuals from all backgrounds to apply and join our team, as we believe diverse perspectives strengthen our community and enhance our service to guests.

Key skills/competency

• Customer Service
• Food Preparation
• Team Collaboration
• Communication Skills
• Guest Experience
• Cash Handling
• Cleanliness & Safety
• Inventory Management
• Problem Solving
• Reliability