Senior Engineering Manager, Growth

About Fetch

Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users. Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers. The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base. It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees. At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Meet Fetch Engineering

At Fetch, engineering is driven by curiosity, ownership, and a bias toward action. We operate in complex problem spaces where the right answer is not always clear, and success depends on adaptability, critical thinking, and informed decision-making. Our engineers are comfortable navigating ambiguity, understanding tradeoffs, gathering context, and turning uncertainty into progress while maintaining high technical standards. Engineers at Fetch take pride in building reliable, scalable systems that serve millions of users. You will contribute directly to the codebase, collaborate closely with cross-functional partners, and help shape best practices that elevate the quality of our work. We foster a culture of mentorship and collaboration, where engineers grow by learning from one another and holding a high bar for quality, reliability, and impact.

About The Role

Fetch is scaling the systems that power tens of millions of users and hundreds of millions of transactions every month. We are hiring a Senior Engineering Manager, User Growth to lead the team responsible for building Fetch's loyalty and retention platform. The Loyalty team builds the systems and experiences that keep users engaged with Fetch over the long term. We design and operate the retention mechanics that reward sustained engagement, such as status and tiers, achievements, streaks, and monthly programs that give users a reason to come back and keep earning across Fetch. The work spans the backend services that track progress and award incentives, and the native iOS and Android experiences users interact with every day. It sits at the core of Fetch's engagement strategy, driving cross-product adoption and turning active users into loyal, lifelong ones, and requires reliable, scalable infrastructure to support continuous experimentation and rapid iteration. As a Senior Engineering Manager on the Loyalty team, you will lead a team of backend, native iOS, and native Android engineers building and evolving everything from backend services to the mobile features that power how users earn, maintain, and benefit from status across Fetch. You will partner closely with Product and Design to shape the user experience, and with Data and Platform teams to deliver new retention mechanics while ensuring the long-term scalability, reliability, and operational health of the platform. This is a full-time role that can be held from one of our US offices or remotely in the United States.

What You’ll Do At Fetch (Role Responsibilities)

• Lead, coach, and develop a team of backend and native mobile (iOS and Android) software engineers across multiple experience levels
• Set clear expectations, provide regular feedback, and support career growth and performance management
• Be accountable for the people, health, and outcomes of your team, ensuring they are working on the right problems and delivering results
• Partner with senior engineers to guide system design, architecture, and technical decision-making across backend and mobile
• Own delivery for the Loyalty roadmap, ensuring predictable execution and high-quality outcomes
• Translate product and business goals into clear technical plans and milestones
• Collaborate closely with Product and Design to shape roadmaps, scope initiatives, and define success metrics for retention and engagement
• Partner with Data, Analytics, and ML teams on targeting, experimentation, and measurement
• Ensure systems are scalable, reliable, observable, and resilient under high traffic and transaction volume
• Balance delivery velocity with long-term technical health and operational excellence
• Improve team processes, reduce operational overhead, and drive continuous improvement
• Communicate progress, risks, and tradeoffs clearly to stakeholders and leadership
• Foster a culture of ownership, quality, and accountability
• Support engineers in using AI-assisted tools such as GitHub Copilot or Claude Code to improve development velocity, documentation, and code quality

In Your Toolbox (Minimum Requirements)

• 3+ years of experience managing software engineers
• Strong technical background in backend or native mobile development, with the ability to lead engineers across both
• Experience delivering customer-facing products at scale
• Ability to evaluate system design, architecture, and technical tradeoffs
• Proven track record of leading teams to ship complex projects
• Experience partnering with product, design, and cross-functional stakeholders
• Commitment to engineering best practices including testing, observability, and incident management
• Ability to leverage AI tools to support engineering productivity, code quality, and team efficiency
• Bachelor's degree or higher in Computer Science, Engineering, or a related technical field. Equivalent practical experience may be considered.

Nice To Haves/Bonus Points (Preferred Requirements)

• Experience working on loyalty, retention, engagement, growth, or personalization systems
• Familiarity with experimentation frameworks and analytics pipelines
• Experience leading teams that span backend and native mobile (iOS and Android)
• Experience supporting high-throughput, low-latency services
• Prior experience scaling teams or systems through periods of rapid growth
• Strong programming background in Go, Java, Swift, Kotlin, or similar languages
• Experience working with event-driven architectures and distributed data systems
• Ability to translate complex technical concepts into clear explanations for non-technical partners

Compensation & Benefits

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. Discover our benefits and how our employees live rewarded at https://fetch.com/careers. At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)

Equal Opportunity Employer

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential. Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com. Key skills/competency:

• Software Engineering Management
• User Growth
• Loyalty Programs
• Retention Strategies
• Mobile Development (iOS/Android)
• Backend Services
• System Design & Architecture
• Scalability & Reliability
• AI-Assisted Development
• Cross-functional Collaboration