Track & Trace Specialist
Fello Logistics · United States
- Hybrid
- Full-time
- $45,000 / year
- United States
Job highlights
- Monitor active loads from pickup to delivery.
- Communicate proactively with customers and drivers.
- Catch and resolve service issues quickly.
- Document load status accurately in TMS.
- Leverage technology for smarter decisions.
About the role
About Fello Logistics
Are you looking for an opportunity with a company that dominates its niche, has a winning reputation, and is building an infectious culture of success? How about joining a team that’s dramatically outpacing the growth of both the industry and its competitors? That’s Fello Logistics. Fello Logistics is a fast-growing freight brokerage that's outpacing the industry by doing things differently: world-class service, people-first leadership, and a culture where people genuinely care. We don’t just move freight-- we raise the bar by taking care of our employees, customers, and carrier partners.
Role Overview
We’re looking for a Track & Trace Specialist to join our operations team and play a critical role in executing every load we book: keeping customers informed, drivers on schedule, and small problems from becoming big ones. This is not a passive role. It’s fast-paced, high-accountability, and rewards people willing to do whatever it takes to win.
What You'll Do
- Monitor active loads from pickup through delivery
- Make check calls to drivers and dispatchers
- Communicate proactively with customers on pickup, in-transit, ETA, and delivery updates
- Catch service issues early and coordinate solutions across carriers, customers, and sales
- Document load status accurately and in real time in our TMS
- Process Bills of Lading and Proofs of Delivery
- Solve problems quickly when things don't go as planned
- Leverage technology and data to make smarter decisions
- Consistently hit weekly, monthly, and quarterly KPIs
What We're Looking For
- A self-starter who takes ownership of every load
- Comfortable working in a fast-paced, high-accountability environment
- Strong communicator, clear, direct, and professional, on the phone and in writing
- Calm under pressure when loads go sideways, or customers get heated
- Able to juggle multiple priorities without losing attention to detail
- Logistics, transportation, or supply chain experience (preferred, not required)
- Coachable, humble, and motivated to keep growing
Our Core Values
- WOW with Service
- Do the Right Thing
- Own It
- Be Humble & Keep Growing
- Do Whatever It Takes
- Find the Win–Win
If these don't resonate, this won't be a fit - and that's okay.
Compensation & Growth
Base salary: $40,000–$45,000. Bonuses, raises, and opportunities for advancement are available based on performance.
How to Apply
Send your resume to recruiting@fellologistics.com, along with a short write-up highlighting accomplishments or qualities that make you a strong fit. We'll read that first.
Key skills/competency
- Track and Trace
- Logistics Operations
- Customer Communication
- Problem Solving
- Data Documentation
- Transportation Management System (TMS)
- Driver Communication
- Supply Chain
- Freight Brokerage
- KPI Management
Skills & topics
- Track & Trace Specialist
- Logistics
- Transportation
- Freight Brokerage
- Supply Chain
- Operations
- Customer Service
- Dispatch
- Driver Management
- Load Monitoring
- TMS
- Data Entry
- Problem Solving
- KPIs
- Fello Logistics
How to get hired
- Tailor your resume: Highlight accomplishments in logistics, communication, and problem-solving. Quantify achievements where possible.
- Craft a compelling write-up: Clearly articulate why you are a strong fit, referencing Fello Logistics' core values.
- Demonstrate initiative: Showcase your self-starter attitude and willingness to own every load.
- Prepare for a fast-paced environment: Be ready to discuss how you handle pressure and manage multiple priorities.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary responsibility of a Track & Trace Specialist at Fello Logistics?
- The primary responsibility of a Track & Trace Specialist at Fello Logistics is to monitor active loads from pickup through delivery, ensuring customers are informed, drivers stay on schedule, and potential issues are resolved proactively.
- Is prior logistics experience required for the Track & Trace Specialist role at Fello Logistics?
- While logistics, transportation, or supply chain experience is preferred for the Track & Trace Specialist role at Fello Logistics, it is not strictly required. They value coachable, humble, and motivated individuals.
- How does Fello Logistics approach compensation and career growth for Track & Trace Specialists?
- Fello Logistics offers a base salary of $40,000–$45,000 for the Track & Trace Specialist position. Opportunities for bonuses, raises, and advancement are available based on individual performance.
- What makes the culture at Fello Logistics unique for a Track & Trace Specialist?
- Fello Logistics prides itself on a people-first leadership approach and a culture where employees genuinely care. They focus on world-class service and strive to raise the bar by taking care of employees, customers, and carrier partners.
- What are the essential qualities Fello Logistics seeks in a Track & Trace Specialist candidate?
- Fello Logistics seeks self-starters who take ownership, are comfortable in fast-paced environments, possess strong communication skills, can remain calm under pressure, and manage multiple priorities effectively.
- How should I tailor my application for the Track & Trace Specialist position at Fello Logistics?
- When applying for the Track & Trace Specialist role at Fello Logistics, send your resume along with a short write-up highlighting specific accomplishments or qualities that align with their core values and the role's requirements. They emphasize reading this write-up first.