Fraud Operations Investigator

About Us

At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.

We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.

About The Role

As a Fraud Operations Investigator, you will be at the core of our mission to ensure secure, transparent, and seamless cross-border payments. You won't just follow procedures; you'll be a key driver in protecting our platform and users against emerging financial threats.

This role sits at the intersection of data analysis, risk management, and operational excellence. You will be responsible for the detection, in-depth investigation, and mitigation of fraudulent activities, directly influencing our ability to prevent losses, enhance user trust, and continuously improve our anti-fraud technology.

We need a dynamic, autonomous, collaborative, and inquisitive professional who is ready to refine detection strategies, build robust operational frameworks, and help us stay ahead of evolving fraud tactics to protect millions of users in the Latin American market.

Responsibilities

• Conduct thorough fraud investigations: Lead in-depth investigations into suspicious transactions and activities, identifying potential fraud patterns and ensuring swift resolution to minimize financial losses.
• Provide client support: Serve as a point of contact for internal teams and external clients, addressing inquiries related to fraud concerns, educating on best practices, and assisting with case escalations when necessary.
• Collaborate with cross-functional teams: Work closely with customer support, risk, and compliance teams to provide timely resolutions to fraud-related incidents and ensure alignment on fraud prevention initiatives.
• Support operational improvements: Assist in developing and refining fraud detection workflows, processes, and operational procedures to increase efficiency and response times.
• Participate in ad hoc team projects: Support special projects and initiatives, such as process optimizations, tool enhancements, and fraud prevention campaigns, to continuously strengthen the team’s operational capacity.

Requirements

We are seeking a proactive individual with a strong foundation in analysis and a passion for security:

• Education: Bachelor’s degree in Business, Finance, Economics, Data Science, or a related analytical field. Recent graduates with relevant internships are encouraged.
• Analytical Proficiency: Proven ability to analyze large datasets, identify anomalies, and synthesize complex information to draw actionable conclusions.
• Operational Agility: Prior basic knowledge or experience in the fintech, payments, or remittance industry is a strong advantage, particularly in a customer service or operations role.
• Technical Tools: Proficiency in G Suite (Sheets/Excel, Docs, etc.) and a willingness to quickly learn specific anti-fraud and reporting tools (e.g., Power BI, SQL basics).
• Language: Fluent in English (oral & written) is essential for collaborating with international teams and tools.
• Availability: Flexibility to work on weekends as part of a rotating schedule to ensure continuous anti-fraud coverage (this is a critical operational requirement).
• Core Competencies: Demonstrated skills in clear and professional communication, a proactive willingness to learn, and the ability to thrive in a fast-paced, high-pressure environment.

What We Offer

• Gross Monthly Salary: $21,500 MXN
• IMSS, Infonavit, year-end bonus (aguinaldo)
• Above-the-Law Benefits: Includes Performance Bonus, Food and Wifi Vouchers (Vales de Despensa y Teletrabajo), full access to Udemy License and 5 extra days of PTO (Paid Time Off).
• Wellness & Medical Program
• Fully remote work model.
• Clear and empowering opportunities for professional advancement in a dynamic, entrepreneurial environment.
• A collaborative culture defined by transparency, agility, and customer-centricity.

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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Key skills/competency

• Fraud detection
• Risk management
• Data analysis
• Financial crime
• Payments processing
• Fintech industry
• Investigations
• Operational efficiency
• G Suite
• SQL basics