Operations Support Agent
@ FedEx

Hamburg, Hamburg, Germany
$45,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @fedex.com
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Job Details

About FedEx

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. With 530,000 team members, we deliver outstanding experiences and provide global logistics solutions.

Role Overview

As an Operations Support Agent at FedEx, you ensure that urgent packages get to the right place on time.

Key Responsibilities

  • Answer incoming calls regarding shipment collection and delivery inquiries.
  • Investigate failed shipments and reallocate deliveries for next day.
  • Enter data into the in-house tracking system.
  • Communicate clearly with team members, managers, and operations stations.
  • Adhere strictly to FedEx processes, procedures, and regulatory requirements.

Requirements

  • Excellent communication and social skills.
  • Ability to work in a fast-paced environment with strict timelines.
  • Effective time management and attention to detail.

What We Offer

  • Attractive compensation package.
  • Training and on-the-job learning opportunities.
  • Extensive learning resources and tuition assistance program.
  • Employee Assistance Program and reduced-rate shipping.
  • Great career opportunities at one of the world’s most admired companies.

Key skills/competency

  • Customer Service
  • Logistics
  • Shipment Tracking
  • Communication
  • Data Entry
  • Problem Solving
  • Time Management
  • Team Collaboration
  • Attention to Detail
  • Regulatory Compliance
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How to Get Hired at FedEx

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service and logistics experience.
  • Research FedEx: Understand their global operations and culture.
  • Prepare for calls: Practice clear communication and problem solving.
  • Show attention to detail: Demonstrate accuracy in data management.

📝 Interview Preparation Advice

Technical Preparation

Review shipment tracking systems basics.
Practice data entry and system navigation.
Familiarize with FedEx internal software.
Learn phone communication protocols.

Behavioral Questions

Describe handling high-pressure situations.
Explain effective team communication practices.
Discuss time management in fast-paced tasks.
Provide examples of problem solving under pressure.

Frequently Asked Questions