Retail Customer Service Associate

@ FedEx Office

Position Summary

The Retail Customer Service Associate consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This role involves knowledge in areas including print, signs & graphics, and shipping. The position includes taking orders, providing pricing and product information, managing store operations, and completing assigned tasks based on priority.

General Duties And Responsibilities

People: Follows supervisor instructions, assists and trains team members.

Service: Demonstrates consultative behaviors; provides expertise in printing, signs & graphics, and shipping; operates equipment; assembles parcels; and ensures customer satisfaction.

Profit: Handles POS transactions, maintains equipment, ensures proper merchandising, prevents errors and waste, and assists with financial reporting.

Self-Management: Manages multiple tasks, works with minimal supervision, and maintains attendance and adherence to store standards.

Minimum Qualifications And Requirements

High school diploma or equivalent with 6+ months of specialized experience. Excellent verbal and written communication skills are essential.

Essential Functions

• Ability to stand for entire shift and lift up to 55 pounds.
• Effective communication with customers, vendors, and team members.
• Operate in a fast-paced environment and maintain focus.
• Consistently report to work and adhere to business hours.

Preferred Qualifications & Additional Details

Supports FedEx Office Quality initiatives through process improvements and cost reductions. FedEx Office is an Equal Opportunity Employer committed to accommodating individuals with disabilities.

Key skills/competency

• Customer Service
• Consultative Selling
• Retail Operations
• Printing
• Shipping
• POS Systems
• Communication
• Team Training
• Equipment Operation
• Problem Solving