Customs Trade Specialist
FedEx Logistics · United States
- Hybrid
- Full-time
- $47,000 / year
- United States
Job highlights
- Coordinate import documentation for US Customs.
- Provide excellent customer service to clients.
- Classify goods and manage duty preferences.
- Enter and process import documentation accurately.
- Ensure regulatory compliance and resolve issues.
About the role
Customs Trade Specialist
FedEx Logistics is seeking a dedicated Customs Trade Specialist to join our team. This role is responsible for coordinating the documentation required by US Customs and Government Agencies for the entry of goods into the US on behalf of importers. You will play a crucial part in ensuring smooth international trade operations.
Key Responsibilities:
- Coordinate and manage documentation required by US Customs and Government Agencies for import entries.
- Provide impeccable customer service to clients throughout the import process.
- Process commodities requiring specialized handling, focusing on classification and duty preference to mitigate risks of liquidated damages and penalties.
- Obtain correct classification of goods for customs release using databases, SOPs, tariff books, internet, and customs resources.
- Perform data entry and process various import-related documentation for submission to US Customs, including handling PGA (Participating Government Agency) requirements.
- Maintain and update shipment documentation in compliance with all record-keeping regulations.
- Adhere strictly to all international importing and exporting regulations.
- Collaborate effectively with internal staff, departments, other FedEx operating companies, customers, and government agencies to ensure high service levels.
- Process agency brokerage shipments and handle remote filings as needed.
- Perform entry reconciliations and entry reviews as required.
- Ensure compliance with all government and organizational policies.
- Follow up on customs matters and proactively resolve any arising problems.
- Perform other duties as assigned. Paid training is provided.
Qualifications:
- High School Diploma or GED required.
- Minimum of 6 months of work experience required.
- Minimum of 12 months of industry experience preferred.
- Data entry/keyboard experience required.
- Working knowledge of MS Office and email applications (e.g., Outlook) using multiple screens and windows.
- Excellent communication skills, both verbal and written.
- Strong organizational, interpersonal, and problem-solving skills.
- Ability to handle a high volume of work and time-sensitive tasks.
- Ability to work independently with minimum supervision.
- Proficiency in using multiple systems and reference materials.
- Experience interacting with customers, carriers, brokers, government agencies, internal staff, and management.
- Knowledge of customs regulations and harmonized tariff schedules is preferred.
Preferred Locations:
- Memphis, Miami, or Indianapolis
Key skills/competency
- Customs Regulations
- Import/Export Compliance
- Trade Operations
- Harmonized Tariff Schedule
- Classification
- Data Entry
- Customer Service
- Problem Solving
- Communication Skills
- Organizational Skills
Skills & topics
- Customs Trade Specialist
- Customs Brokerage
- Import Specialist
- Trade Compliance
- Global Trade
- Freight Forwarding
- Customs Documentation
- Harmonized Tariff Schedule
- Data Entry
- Logistics
How to get hired
- Tailor your resume: Highlight your 12+ months of industry experience and data entry skills, referencing specific customs or trade regulations knowledge.
- Craft a compelling application: Emphasize your problem-solving abilities and experience with high-volume, time-sensitive work in your cover letter.
- Prepare for interviews: Be ready to discuss your understanding of customs regulations and how you handle customer inquiries and agency interactions.
- Showcase technical skills: Demonstrate your proficiency with MS Office, Outlook, and experience using multiple systems for data entry and reference.
- Research FedEx Logistics: Understand their global trade services and customer-centric approach to align your answers with their company values.
Technical preparation
Familiarize yourself with HTS classification.,Practice data entry speed and accuracy.,Master MS Office and Outlook features.,Study customs regulations and PGA requirements.
Behavioral questions
Describe handling difficult customers.,Explain resolving a documentation error.,How do you prioritize time-sensitive tasks?,How do you work with minimal supervision?
Frequently asked questions
- What is the starting salary range for a Customs Trade Specialist at FedEx Logistics?
- The starting salary range for a Customs Trade Specialist at FedEx Logistics is between $13.60 and $21.57 USD per hour. The final pay will be determined by your experience, the specific job level, market rates, and other job-related factors.
- Is training provided for the Customs Trade Specialist role at FedEx Logistics?
- Yes, FedEx Logistics provides paid training for the Customs Trade Specialist position, which is a great opportunity for those looking to enter the industry or enhance their existing skills.
- What are the work hours and arrangement for the Customs Trade Specialist position?
- The Customs Trade Specialist position operates Monday through Friday from 8:00 AM to 4:30 PM EST and is a remote work arrangement.
- What are the preferred locations for the Customs Trade Specialist role?
- While the position is remote, FedEx Logistics prefers candidates to be located within or near Memphis, Miami, or Indianapolis for the Customs Trade Specialist role.
- What kind of experience is required for the Customs Trade Specialist job?
- A minimum of 6 months of work experience is required, with 12 months of industry experience preferred. Data entry/keyboard experience and familiarity with MS Office and Outlook are also essential.
- Does FedEx Logistics consider candidates with a criminal history for the Customs Trade Specialist role?
- FedEx Logistics will consider qualified applicants with criminal histories in accordance with local ordinances, such as the FAIR Chance Initiative for Hiring Ordinance in Los Angeles.
- What are the key responsibilities of a Customs Trade Specialist at FedEx Logistics?
- Key responsibilities include coordinating import documentation, classifying goods, data entry, ensuring compliance with customs regulations, and providing excellent customer service to importers.
- What technical skills are needed for the Customs Trade Specialist role?
- Proficiency in MS Office and email applications like Outlook is required, along with the ability to work with multiple systems and reference materials for data entry and research.