Senior Monitoring Analyst

Senior Monitoring Analyst

Federated Co-operatives Limited (FCL) is hiring a Senior Monitoring Analyst on a permanent basis in our Innovation team.

This position is a remote opportunity and is based across Western Canada.

Be at the centre of keeping critical retail systems running. As the Senior Monitoring Analyst, you’ll shape the enterprise monitoring and observability strategy that protects point‑of‑sale, fuel, supply chain, and customer‑facing platforms across the Co‑operative Retailing System. This is a high‑impact role where your technical leadership directly drives reliability, resilience, and business outcomes at scale.

What you’ll do:

• Define and govern the enterprise monitoring, observability, and alerting architecture across infrastructure, applications, and business services, ensuring alignment with operational, security, and business requirements.
• Lead monitoring strategy and capability evolution by evaluating emerging technologies, defining future‑state observability models, and driving architectural improvements to enhance reliability and reduce risk.
• Establish enterprise alerting and on‑call operating models, including alert quality standards, escalation paths, and integrations with incident response platforms to improve signal quality and response effectiveness.
• Design enterprise dashboards and service visibility models that deliver actionable operational and business insights for IT leadership, service owners, and stakeholders.
• Provide senior technical leadership through vendor evaluation and platform strategy, architectural oversight, cross‑functional collaboration, and mentorship to strengthen enterprise monitoring maturity.

Who you’ll work with:

The Team: You will work closely with Monitoring Analysts, technical teams, and project resources across the organization, acting as the enterprise monitoring subject matter expert. This role operates with a high degree of independence under the general direction of the IT Operations Manager and provides architectural leadership and technical mentorship rather than direct people management. The team fosters a culture of collaboration, technical excellence, accountability, and continuous improvement while delivering highly complex and specialized monitoring solutions.

Why it matters:

We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management and business development.

Who you are:

You are looking for a career in Information Technology and:

• Have 6-9 years of progressively responsible experience in IT Operations, monitoring, or observability-related roles.
• Have a Bachelor’s degree in the field of computer science or related field (a combination of relevant education and experience may be considered).
• Hands-on experience administering enterprise monitoring platforms supporting infrastructure and applications.
• Working knowledge of ITIL practices, particularly Incident, Problem, and Event Management.

What we offer:

• Competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan.
• Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.
• As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer, visit www.fcl.crs.

We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you to submit your requests to us via fclhr@fcl.crs. All information received will be kept confidential.

If this opportunity speaks to you, we invite you to apply by May 1st, 2026.

We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

As this position is considered a position of trust, you may be required to complete a criminal record check in accordance with FCL policies.

FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.

Key skills/competency

• Senior Monitoring Analyst
• Enterprise Monitoring
• Observability Strategy
• Alerting Architecture
• IT Operations
• ITIL Framework
• Incident Management
• Problem Management
• Event Management
• Retail Systems