Sr Operations Admin
@ Federal Express Corporation

Mesquite, TX
$50,000
On Site
Full Time
Posted 24 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXX****** @fedex.com
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Job Details

Overview

The Sr Operations Admin at Federal Express Corporation is responsible for performing clerical and administrative functions across hub and station operational areas including linehaul, quality assurance, and customer service. This role involves handling damaged or incorrectly addressed packages promptly to optimize delivery times and serving as the first point of contact for customers.

Essential Functions

Main duties include:

  • Providing clerical support: photocopying, filing, faxing, emailing, and handling phone calls.
  • Reviewing, researching and entering data into systems, and compiling reports for management.
  • Serving as frontline customer service to receive, solve, or escalate inquiries and issues.
  • Assisting management with Business Control Self Assessment (BCSA) audit activities.

Additional Functions by Area

Quality Assurance/Loss Prevention: Address searches, package condition checks, prioritization of workflow, scanning, hazardous material handling, and report compilation on package discrepancies.

Linehaul: Data entry for Independent Contractor settlement information, preparing Department of Transportation (DOT) documentation, logging mileage, tracking pilot metrics, and handling IC inquiries.

Minimum Qualifications

Education: High School Diploma or GED required.

Experience: Four (4) years in customer service, clerical, or related environment; dock operations or distribution center experience preferred.

Knowledge, Skills and Abilities

  • General business skills and proficiency in data entry.
  • Competence in Microsoft Office and web-based applications.
  • Strong customer service abilities to professionally respond to requests.
  • Excellent time management, organization, and multitasking skills.

Job Conditions

Minimal travel required and variable OB/evening hours.

Equal Opportunity & Accommodations

Federal Express Corporation is an Equal Opportunity Employer and provides reasonable accommodations throughout the application process. For accommodations, please contact recruitmentsupport@fedex.com.

Key skills/competency

  • Clerical
  • Customer Service
  • Data Entry
  • Reporting
  • Quality Assurance
  • Linehaul
  • Audit Support
  • Microsoft Office
  • Organizational Skills
  • Operational Support
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How to Get Hired at Federal Express Corporation

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to match FedEx operational needs.
  • Review job criteria: Highlight clerical and customer service experience.
  • Prepare for interviews: Focus on operational problem-solving skills.
  • Research FedEx: Understand company culture and audit procedures.

📝 Interview Preparation Advice

Technical Preparation

Practice Microsoft Office tasks.
Refresh web-based application knowledge.
Review data entry procedures.
Study report compilation techniques.

Behavioral Questions

Describe a challenging customer issue handled.
Explain multitasking in a fast-paced environment.
Discuss experience with operational audits.
Share a time managing conflicting priorities.

Frequently Asked Questions