Air Systems Senior Support Coordinator
Federal Express Corporation
Job Overview
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Job Description
Job Overview
As an Air Systems Senior Support Coordinator at Federal Express Corporation, you will be responsible for providing critical systems support to ensure seamless order processing. This role involves close collaboration with development teams to manage support tickets and contribute to the development of new features, playing a key part in optimizing user experience and system functionality.
Essential Functions
- Create test plans and lead system testing initiatives.
- Utilize technical writing skills to develop user stories and comprehensive requirements documentation.
- Apply proficiency in Agile development standards and practices.
- Perform other assigned duties to support operations.
Minimum Requirements
Education: High School/GED diploma is required.
Experience: One year of FedEx Express Air Expedite, or equivalent Logistics, Technical, or Development experience is necessary. Successful completion of FedEx Express Air Expedite Temperature Control training program, FedEx QDM Practitioner training, and applicable recurrent training is also required.
Knowledge, Skills, and Abilities
- Ability to effectively communicate complex technical concepts and requirements.
- Possess strong problem-solving and troubleshooting skills, with meticulous attention to detail.
- Capable of working effectively in a fast-paced environment, managing multiple priorities simultaneously, and overseeing workloads across various departments.
Preferred Qualifications
- Experience enhancing IT system user experience and interface usability.
- Proficiency in developing user-centered workflows, wireframes, and prototypes.
- Ability to analyze user feedback and recommend UX/UI enhancements.
- Demonstrated collaboration with IT teams for planning, testing, and validating system releases.
- Proven ability to manage independent work and meet strict deadlines.
Key Skills/Competency
- Systems Support
- Order Processing
- Agile Development
- Test Plan Creation
- Technical Writing
- User Stories
- Requirements Documentation
- Problem Solving
- Troubleshooting
- UX/UI Enhancement
How to Get Hired at Federal Express Corporation
- Research Federal Express Corporation's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for systems support: Highlight experience with logistics systems, technical writing, Agile, and UX/UI skills relevant to Federal Express Corporation.
- Showcase problem-solving abilities: Prepare to discuss specific examples of troubleshooting, system testing, and managing multiple priorities effectively during your Federal Express Corporation interview.
- Emphasize collaboration and communication: Illustrate how you've worked with development teams and communicated technical concepts in previous roles.
- Understand FedEx's operational excellence: Familiarize yourself with their focus on quality (QDM) and logistics to align with company priorities.
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