Account Manager, Digital Solutions

Account Manager, Digital Solutions at Federal Express Corporation

The Account Manager, Digital Solutions will be a founding member of FedEx’s Digital Solutions Account Management team, responsible for owning and growing relationships with some of the most strategic and senior enterprise accounts at FedEx. This highly visible, customer-facing role requires executive presence, strategic thinking, and the ability to deliver measurable value through FedEx’s Digital Portfolio. As one of the first hires on the Account Management team, you will also help shape the culture, processes, and best practices that will scale across the function.

Essential Functions

• Design and implement account management frameworks (e.g., renewal playbooks, QBR processes, customer success metrics) to drive retention and growth.
• Serve as primary commercial owner for an assigned portfolio of strategic accounts.
• Develop trusted relationships with C-level executives and key stakeholders at enterprise customers, acting as a strategic advisor on digital transformation.
• Build and maintain account planning process, customer roadmaps, and expansion strategies that align to customer objectives and FedEx Digital’s portfolio.
• Ensure pipeline health and accurate forecasting for renewals and upsell opportunities.
• Drive operational rigor by instilling CRM discipline, health scoring, and customer lifecycle management best practices.
• Collaborate cross-functionally with Digital Solutions Sales, Commercialization, Product Marketing, Transportation Sales, Customer Technology, and Product teams to deliver end-to-end value.
• Foster a high-performance culture rooted in customer obsession, accountability, continuous improvement, and team development.

Minimum Education & Experience

A Bachelor's degree or equivalent experience in business administration, operations, or a related discipline is required.

• 5+ years in enterprise account management, customer success, or strategic consulting in SaaS or digital solutions.
• Proven track record of managing complex, senior-level enterprise relationships with measurable success in retention and expansion.
• Experience engaging directly with C-suite executives and influencing strategic roadmaps.
• Proficiency in CRM and account health management tools; ability to run disciplined account planning processes.

Knowledge, Skills, & Abilities

• Strong executive presence, communication, and negotiation skills.
• Deep understanding of enterprise buying centers and post-sales motions (renewals, expansions, success planning).
• Ability to thrive in a founding role, building structure and process where none exists.
• High emotional intelligence and organizational savvy to navigate complex customer and internal environments.
• Analytical and strategic mindset with a bias toward action.

Key skills/competency

• Account Management
• Digital Solutions
• Enterprise Sales
• Customer Relationship Management (CRM)
• Strategic Consulting
• C-level Engagement
• Digital Transformation
• SaaS Sales
• Account Planning
• Negotiation Skills