Consultant CRM Marketing Automation
Fed IT
Job Overview
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Job Description
About the Role
Fed IT, a recruitment firm specializing in IT roles (Infra, Data, Development, MOA, MOE, Management), is seeking a Consultant CRM Marketing Automation for one of its clients in the software publishing sector. This is a permanent contract (CDI) position with the end-client.
The client is a structure specialized in integrating CRM, Data, and Marketing Automation solutions. Under the responsibility of the Project Manager, you will serve as the link between clients and internal teams for the implementation and operational maintenance of selected SaaS solutions (Salesforce, Microsoft Dynamics CRM, Marketing Automation, etc.).
Your Missions
- Pilot CRM, Data, and Marketing Automation projects to support clients in deploying acquisition, conversion, retention, and loyalty solutions.
- Prepare, facilitate, and report on workshops and scoping sessions.
- Organize communication with all stakeholders involved in missions.
- Identify observations, analyze needs, define KPIs, and formulate recommendations to help clients achieve their strategic objectives.
- Identify the functional and technical requirements for operational implementation.
- Ensure reporting, measure the performance of implemented actions, and present findings to clients.
- Leverage your expertise to introduce new structuring practices within the team.
- Explore new areas and develop new offers and services.
- Challenge existing practices and methodologies to foster their evolution.
- Execute missions with clients and stakeholders.
- Collaborate with project managers and CSMs to define mission scope.
- Provide support for high-value pre-sales initiatives.
Desired Profile
You should hold a Master's degree (Bac + 5) from an engineering or business school, with a specialization in CRM & Marketing Automation. You possess a minimum of 2 to 5 years of experience in similar roles.
A fluent level of English is required. Ideally, you have experience working on projects involving tools (CRM, ERP) in SaaS mode.
Your rigor, curiosity, autonomy, analytical and synthesis skills, as well as your interpersonal ease in teamwork, will be major assets to successfully carry out your mission.
Key skills/competency
- CRM
- Marketing Automation
- Project Management
- SaaS Solutions
- Salesforce
- Microsoft Dynamics
- Data Analysis
- Client Relationship Management
- KPI Definition
- Pre-sales Support
How to Get Hired at Fed IT
- Research Fed IT's client focus: Study their mission in integrating CRM, Data, and Marketing Automation solutions for clients in software publishing.
- Customize your CRM consultant resume: Highlight your 2-5 years of experience in CRM and Marketing Automation, especially with SaaS platforms like Salesforce or Microsoft Dynamics.
- Showcase project management expertise: Emphasize your ability to pilot projects, conduct workshops, define KPIs, and manage client relationships from analysis to reporting.
- Prepare for technical and behavioral questions: Be ready to discuss your experience with specific CRM/MA tools, problem-solving skills, and how you collaborate in a client-facing environment.
- Demonstrate fluent English: As a required skill, be prepared to showcase your proficiency in professional communication.
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