Senior IT Process Analyst

Job Summary

We are currently looking for a dynamic and experienced Senior IT Process Analyst to join the Firm-Wide IT Department at Fasken. This position will be responsible for improving the Firm’s IT processes and workflows. You will collect and analyze data, create process documentation, and implement process improvement solutions.

The Senior IT Process Analyst will collaborate with various stakeholders to identify process gaps, establish process standards, and develop best practices. This role will also monitor and evaluate the performance and effectiveness of IT processes and provide feedback and recommendations. The ideal candidate will have a strong work ethic, be collaborative, professional, adaptable, positive, and interested in their work.

Work Environment

As part of the Firm-wide IT team, this role can be located in any of the Canadian cities that Fasken has offices (Toronto, Ottawa, Montreal, Quebec City, Calgary, Tsuut’ina Nations, Vancouver, Surrey). This role will be hybrid with occasional requirements as per business needs for onsite office collaboration and support. The successful candidate must live in or around their regional office and be able to commute to the office as often as required.

For Indigenous candidates interested in employment on-reserve, there may be an opportunity at Fasken to do so at our Alberta office situated on Tsuut’ina Nation, west of Calgary. Such candidates are encouraged to speak to Human Resources during the interview process to obtain additional information.

To Us, Success Means

• Having a strong client service approach – you’re ready, willing, and able to put our clients first and exceed their expectations.
• Caring about one another – you possess strong interpersonal skills and the ability to build harmonious working relationships within your immediate team, across other departments in the firm, and the community.
• Working collaboratively – you’re a self starter who values working in a collaborative team based environment.
• Possessing exceptional communication skills (both verbal and written) when dealing with lawyers, clients, staff and third parties.
• Approaching your work with agility and the willingness to learn and utilise new technology.
• Being adaptable to changing priorities in a fast-paced environment while being organized and maintaining accuracy with a high attention to detail.
• Demonstrating strong research, investigative and problem solving skills with the ability to exercise judgement to resolve issues.
• Treating sensitive and confidential matters with discretion and diplomacy at all times.

Primary Responsibilities

• Collect and analyze data on IT processes and workflows.
• Create process documentation and diagrams using appropriate tools and techniques.
• Identify and prioritize process improvement opportunities and propose solutions.
• Implement process improvement solutions and monitor their impact and outcomes.
• Communicate and collaborate with IT staff, managers, and other stakeholders on process improvement initiatives.
• Provide training and support on new or revised processes and workflows.
• Evaluate and report on the performance and effectiveness of IT processes and workflows.
• Stay updated on the latest IT trends, technologies, and best practices.

Required Knowledge And Experience

• Bachelor’s Degree in IT, Computer Science, Engineering, or a related field.
• Certificate in ITIL Foundation (3 or 4).
• Three (3)+ years of experience as an IT Process Analyst, Business Analyst, or similar role.
• Knowledge of IT processes, systems, and standards.
• Proficiency in MS Office, Visio, and other process documentation tools.
• Familiarity with ITIL, Agile, Lean, or other process improvement frameworks.

Candidates who do not meet all the listed requirements are still encouraged to apply, as diverse experiences and perspectives are valued.

What We Offer

Join our friendly, collaborative and rewarding work environment where your professional development is supported, and your contributions are encouraged and valued. In a permanent full-time role, we offer the following:

• A competitive total rewards and compensation package.
• Flexible medical and dental benefits, including telemedicine services.
• Hybrid/remote work flexibility.
• Short and long term disability insurance.
• Employee and family assistance program (EFAP).
• Group retirement savings plan with matching contributions.
• Paid vacation and sick days.
• Personal days.
• Wellness Subsidy and educational reimbursement.
• Maternity/parental leave top up.
• Employee referral program.
• Opportunities to give back to your community through Firm initiatives.

Compensation

The typical salary range for this position is $78,080 - $102,480 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

Key skills/competency

• Process analysis
• Workflow optimization
• ITIL framework
• Data analysis
• Process documentation
• Stakeholder collaboration
• Problem-solving
• Project management
• Lean methodology
• Agile methodology