Senior IT Process Analyst

Company Overview

Fasken is a leading international business law and litigation firm with over 900 lawyers and 1,100+ employees across offices in Vancouver, Surrey, Calgary, Tsuut’ina Nations, Toronto, Ottawa, Montréal, Québec City, London, and Johannesburg. We provide strategic and thoughtful advice in virtually all areas of business law to a diverse client base, including close to half of the Fortune 100 companies. We are a high-achieving, professional, entrepreneurial, team-oriented, and friendly place to work, committed to diversity and inclusion, offering a welcoming environment for all.

We strive for innovation and offer opportunities to participate in initiatives that make a difference in our firm and community. Join us to achieve excellence in challenging and rewarding work, alongside supportive colleagues, in an entrepreneurial and innovative environment where you are a valued contributor.

Job Summary

We are seeking a dynamic and experienced Senior IT Process Analyst to join Fasken's Firm-Wide IT Department. This position is responsible for improving the Firm’s IT processes and workflows. The Senior IT Process Analyst will collect and analyze data, create process documentation, and implement process improvement solutions. You will collaborate with various stakeholders to identify process gaps, establish process standards, and develop best practices. This role also involves monitoring and evaluating the performance and effectiveness of IT processes, providing feedback and recommendations. The ideal candidate will possess a strong work ethic, be collaborative, professional, adaptable, positive, and genuinely interested in their work.

Work Environment

As part of the Firm-wide IT team, this hybrid role can be located in any of Fasken's Canadian cities with offices: Toronto, Ottawa, Montreal, Quebec City, Calgary, Tsuut’ina Nations, Vancouver, or Surrey. Occasional on-site office collaboration and support will be required based on business needs. The successful candidate must reside in or around their regional office and be able to commute as often as necessary.

Indigenous candidates interested in employment on-reserve may find an opportunity at our Alberta office situated on Tsuut’ina Nation, west of Calgary. Such candidates are encouraged to discuss this with Human Resources during the interview process.

To Us, Success Means

• Having a strong client service approach – putting clients first and exceeding their expectations.
• Caring about one another – possessing strong interpersonal skills and building harmonious working relationships across all levels of the firm and community.
• Working collaboratively – being a self-starter who values a team-based environment.
• Possessing exceptional communication skills (both verbal and written) when interacting with lawyers, clients, staff, and third parties.
• Approaching work with agility and a willingness to learn and utilize new technology.
• Being adaptable to changing priorities in a fast-paced environment while maintaining organization, accuracy, and high attention to detail.
• Demonstrating strong research, investigative, and problem-solving skills with the ability to exercise sound judgment.
• Treating sensitive and confidential matters with discretion and diplomacy at all times.

Primary Responsibilities

• Collect and analyze data on IT processes and workflows.
• Create process documentation and diagrams using appropriate tools and techniques.
• Identify and prioritize process improvement opportunities, proposing effective solutions.
• Implement process improvement solutions and monitor their impact and outcomes.
• Communicate and collaborate with IT staff, managers, and other stakeholders on process improvement initiatives.
• Provide training and support on new or revised processes and workflows.
• Evaluate and report on the performance and effectiveness of IT processes and workflows.
• Stay updated on the latest IT trends, technologies, and best practices.

Required Knowledge And Experience

• Bachelor’s Degree in IT, Computer Science, Engineering, or a related field.
• Certificate in ITIL Foundation (3 or 4).
• Three (3)+ years of experience as an IT Process Analyst, Business Analyst, or similar role.
• Knowledge of IT processes, systems, and standards.
• Proficiency in MS Office, Visio, and other process documentation tools.
• Familiarity with ITIL, Agile, Lean, or other process improvement frameworks.

Candidates who do not meet all listed requirements are still encouraged to apply, as diverse experiences and perspectives are valued.

What We Offer

Join our friendly, collaborative, and rewarding work environment where your professional development is supported, and your contributions are encouraged and valued. For this permanent full-time role, we offer:

• A competitive total rewards and compensation package.
• Flexible medical and dental benefits, including telemedicine services.
• Hybrid/remote work flexibility.
• Short and long-term disability insurance.
• Employee and family assistance program (EFAP).
• Group retirement savings plan with matching contributions.
• Paid vacation and sick days.
• Personal days.
• Wellness Subsidy and educational reimbursement.
• Maternity/parental leave top-up.
• Employee referral program.
• Opportunities to give back to your community through Firm initiatives.

Diversity and Inclusion

At Fasken, we believe a diverse workplace comprises individuals with unique backgrounds, characteristics, and qualities. An inclusive workplace creates an equitable environment where individuals are respected and welcome. Fasken is committed to diversity and inclusion in all that we do.

Accessibility and Accommodation

It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Compensation

The typical salary range for this position is $78,080 - $102,480 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

Key Skills/Competency

• IT Process Analysis
• Workflow Improvement
• Data Analysis
• Process Documentation
• ITIL Framework
• Agile Methodologies
• Lean Principles
• Stakeholder Collaboration
• Problem Solving
• Change Management