Debt Solutions Manager

Debt Solutions Manager - Insolvency Experience Required

Farber is seeking an experienced and motivated Debt Solutions Manager to join their Asian Practice department. This is a permanent, full-time role with a competitive salary and bonus structure. If you are passionate about helping Canadians overcome debt and rebuild their lives, and thrive in a growth-oriented environment, we encourage you to apply.

Company Information

Farber is a leading Canadian debt solutions provider established in 1979. With over 300 employees nationwide, we have assisted over 200,000 Canadians. We are currently undergoing a significant transformation and growth phase, and we are looking for enthusiastic, innovative, and client-centric individuals to join our expanding team.

Position Summary

As a Debt Solutions Manager, your primary role is to engage with potential clients, understand their financial challenges, and guide them towards appropriate solutions offered by Farber, such as bankruptcy and consumer proposals. You will receive direct client inquiries via phone or video calls and leverage your expertise to provide guidance, explore options, and achieve successful outcomes. Your performance will be measured by your ability to meet and exceed individual and team goals.

Key Responsibilities

• Handle inbound calls from potential clients to assess their financial situations and determine the suitability of Farber's services (bankruptcy, consumer proposal).
• Collaborate with a team to provide specialized services for individuals with high income tax or unsecured debt.
• Assist in negotiating complex filings between clients and creditors.
• Meet and exceed performance metrics, including conversion rates, while ensuring high client satisfaction.
• Deliver a superior customer experience through active listening, empathy, and understanding of client needs.
• Maintain and apply up-to-date knowledge of the specialized insolvency industry.
• Work with support functions to optimize employee and client journeys.
• Communicate effectively with clients during the initial engagement phase to ensure successful enrollment.
• Prepare necessary regulatory documents for bankruptcy or proposal filings when applicable.
• Arrange final client meetings for document signing and liaise with the administration team to resolve outstanding issues.
• Cultivate and manage relationships with external referral sources and lead generators.
• Communicate significant issues with clients effectively.
• Participate in training, team meetings, and company events.
• Promote a positive perception of the Farber brand in the market.

Qualifications

• Post-secondary degree or diploma in Sales, Business, Finance, or a related field.
• Minimum of 5 years of client-facing experience in insolvency as an advisor.
• Familiarity with various insolvency engagements, including Division I Proposals.
• Enrollment in or interest in pursuing the Chartered Insolvency and Restructuring Professional designation is a plus.
• Demonstrated professional and ethical conduct, integrity, honesty, empathy, and trustworthiness.
• Strong interpersonal skills with the ability to connect and empathize with clients.
• Excellent time management skills to ensure client needs are met promptly.
• Quick learner with strong problem-solving abilities and a solutions-oriented approach.
• Excellent verbal and written communication skills.
• High computer literacy, including proficiency with Microsoft Office Suite (Outlook, Excel, Word) and the ability to learn new software.
• Strong organizational skills and the ability to work with urgency and focus.

Benefits and Perks

• Remote work model available.
• Vacation and wellness days.
• Extended health and dental coverage, including virtual doctor services.
• Employee Assistance Program and mental health support.
• Company-matching retirement savings plan.
• Financial support for professional development.
• Annual company events.
• Exclusive access to perks and discounts.

Our Culture at Farber

At Farber, our commitment to helping people extends to our employees and partners. We foster an inclusive, diverse, and equitable workplace. Our unique culture is supported by a dedicated culture committee that organizes events, recognizes staff achievements, and celebrates our diverse workforce. Farber encourages applications from all qualified candidates representing the diversity of Canada.

Accommodations

If you require accommodations during the recruitment process, please contact careers@farbergroup.com.

Key Skills/Competency

• Debt Solutions
• Insolvency
• Bankruptcy
• Consumer Proposal
• Client Relations
• Sales
• Financial Services
• Negotiation
• Customer Experience
• Communication