Systems Support Technician

POSITION DESCRIPTION

Responsible for assisting in management of the FHC Computer System. This role involves system maintenance (hardware and software), troubleshooting, user support and general office duties associated with MIS. Adheres to Corporate Compliance by reporting improper or unethical conduct and violations of applicable laws, regulations or program requirements.

DETAILED DUTIES AND RESPONSIBILITIES

• User support and troubleshooting system problems such as lockups, errors, and hardware malfunctions.
• Assist in maintaining an accurate and organized inventory of hardware, software, and excess MIS equipment.
• Provide hardware installation support, maintenance, and setup for laptops, projectors, and AV equipment during presentations.
• Manage user accounts, access levels, and related documentation.
• Support daily operations including system start-up, shutdown, and daily postings.
• Provide programming for fax machines and deliver telecommunications support for phone systems.
• Collaborate with telecommunications providers to resolve phone system and data circuit issues.
• Assist in ordering and maintaining cellular telephones company-wide.
• Produce reports, maintain provider files and provide system maintenance for Intergy and EOHR systems.
• Deliver training and support to employees, providers, and staff as required.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of PC hardware components, networking, wireless and VOIP telephone systems.
• Proficiency in Windows, MAC, and virtual operating systems.
• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) and Intergy.
• Understanding of overall office procedures in a clinical practice.
• Strong interpersonal, written communication, and organizational skills.
• Experience with local and wide area networks and related hardware/software.

TRAINING AND EXPERIENCE REQUIREMENTS

Preferred Associates degree in Computer Science or equivalent IT field. Candidates should demonstrate initiative, motivation, and strong human relation skills.

SPECIAL REQUIREMENTS

• Reliable transportation.
• Willingness to travel to centers regularly for support.
• Problem solving and logical troubleshooting skills.
• Ability to work independently and prioritize tasks according to FHC needs.

Key skills/competency

• System Maintenance
• Troubleshooting
• User Support
• Inventory Management
• Hardware Installation
• Telecommunications
• Windows
• Networking
• Intergy
• EOHR