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Shelter Support Staff

Families in Transition

Manchester, New Hampshire, United StatesOn Site

Original Job Summary

Shelter Support Staff

At Families in Transition, we’re on a mission to Prevent and Break the Cycle of Homelessness. We empower people by providing dignified housing, delivering comprehensive solutions, and creating opportunities for community support.

Role Overview

This role supports the Adult Emergency Shelter where you will:

  • Monitor safety and well-being of shelter participants
  • Enforce shelter policies including substance use and illegal behaviors
  • Maintain a safe, clean and non-threatening environment
  • Coordinate bed assignments and manage intake processes
  • Support and triage mental health crises

Shift & Compensation

Available Shift: 3rd Shift Tuesday to FridayPay: $18.50 + $1.50 Shift Differential per hour

Benefits

  • Generous PTO policy
  • Medical, Dental, and Vision Insurance
  • Employer paid Life and Disability Insurance
  • 403b plan and Employee Assistance Program (EAP)
  • Cell phone discount and additional employee perks

Requirements

  • High school diploma or equivalent
  • Understanding of housing safety concerns
  • Excellent customer service skills
  • An openness to work early mornings, evenings, and weekends

Key skills/competency

  • Shelter Support Staff
  • Homelessness
  • Housing Safety
  • Customer Service
  • Mental Health
  • Substance Use
  • Policy Enforcement
  • Shift Work
  • Bed Coordination
  • Intake Process

How to Get Hired at Families in Transition

🎯 Tips for Getting Hired

  • Customize Resume: Tailor with shelter support and safety skills.
  • Highlight Experience: Emphasize customer service or crisis management.
  • Research Families in Transition: Understand their mission and values.
  • Prepare for Shifts: Note your availability for evenings and weekends.

📝 Interview Preparation Advice

Technical Preparation

Review shelter management systems.
Practice crisis intervention techniques.
Understand policy enforcement guidelines.
Familiarize with intake process software.

Behavioral Questions

Describe handling stressful shifts.
Explain teamwork under crisis conditions.
Share customer service conflict resolution.
Discuss adherence to policies.