Shelter Support Staff
@ Families in Transition

Manchester, New Hampshire, United States
On Site
Posted 11 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @familiesintransition.org
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Job Details

Job Description

At Families in Transition, our mission is to Prevent and Break the Cycle of Homelessness. We empower people by providing dignified housing, delivering comprehensive solutions, and developing collaborative relationships with clients, donors, and volunteers. As a Shelter Support Staff, you will work in our Adult Emergency Shelter monitoring the safety and well-being of shelter participants.

You will be responsible for:

  • Monitoring safety and enforcing shelter policies.
  • Coordinating bed assignments and assisting with the intake process.
  • Supporting and triaging mental health crises.
  • Maintaining a clean, safe, and non-threatening environment.

No previous experience is required; however, experience with mental health or substance use disorders is appreciated.

Available Shift & Compensation

Shift: 1st Shift, Part time, Friday-MondayPay: $18/hour

Benefits

  • Generous PTO policy
  • Medical, Dental, and Vision Insurance
  • Employer paid Life and Disability Insurance
  • 403b plan
  • Employee assistance program (EAP)
  • Verizon wireless cell phone discount
  • Working Advantage/Tickets at Work program
  • 30% employee discount at Outfitters Thrift Store

Requirements

A high school diploma or equivalent is required, along with an understanding of housing safety concerns and proficiency in excellent customer service. Must be willing to work early mornings, evenings and weekends.

Key skills/competency

  • Shelter Support Staff
  • Safety
  • Crisis
  • Intake
  • Monitoring
  • Customer Service
  • Homelessness
  • Mental Health
  • Substance Use
  • Housing
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How to Get Hired at Families in Transition

🎯 Tips for Getting Hired

  • Research Families in Transition's culture: Review mission, values, and community impact.
  • Customize your resume: Highlight customer service and crisis management skills.
  • Tailor your application: Emphasize experience working with vulnerable populations.
  • Prepare for interviews: Practice situational and behavioral responses.

📝 Interview Preparation Advice

Technical Preparation

Review safety protocols and crisis procedures.
Study shelter operations and intake coordination.
Understand basic mental health support techniques.
Familiarize with emergency response guidelines.

Behavioral Questions

Describe past teamwork in challenging situations.
Explain handling conflict in stressful environments.
Share a time managing crisis effectively.
Discuss adapting to fast-paced work shifts.

Frequently Asked Questions