Concepteur Rédacteur Engagement Client

About Fairstone Bank

Fairstone Bank and its family of brands are united in delivering innovative, accessible, and reliable financial solutions that empower Canadians to achieve their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank, and Oaken Financial joined the Fairstone Bank family of brands, alongside Fairstone Financial, EdenPark, and Fig.

Together, we are Canada's largest alternative lender. We possess the collective experience and expertise to better serve our customers and foster growth for our partners. With a diverse range of products – including residential and commercial mortgages, retail and GIC savings products, credit cards, retail and auto financing, and personal and digital loans – we offer financial solutions tailored to all Canadians, including newcomers, small business owners, savvy investors, and discerning consumers.

With nearly a century of lending experience, Fairstone Bank and its family of brands are proud to be Canada's largest alternative lending bank.

About the Role

The Client Engagement Copywriter is responsible for creating compelling, brand-aligned copy across multiple marketing channels, collaborating with teams, adapting messages for diverse audiences, contributing to campaign design, proofreading, managing multiple projects, coordinating content reviews, and maintaining vendor relationships and invoice processing.

Responsibilities

• Write and edit clear, engaging, and brand-aligned copy for a range of marketing materials, including promotions, social media advertising, events, and in-branch collateral.
• Collaborate with designers, cross-functional teams, and product teams to develop and execute creative concepts that support business objectives.
• Adapt messages for different audiences and brands while maintaining consistency and compliance with financial industry standards.
• Regularly contribute to campaign ideation and creative brainstorming sessions.
• Proofread materials to ensure accuracy, clarity, and alignment with brand standards.
• Effectively manage multiple projects and competing deadlines in a dynamic environment, with a positive, solution-oriented approach.
• Coordinate content through Legal, Compliance, and Translation team review processes, ensuring timely approvals and keeping projects on track for deadlines.
• Maintain relationships with external vendors and process invoices.

What We're Looking For

• 2-3 years of professional experience in copywriting or content marketing, ideally in marketing, advertising, or a related creative field.
• Post-secondary degree in Communications, Marketing, Journalism, or a related field, or equivalent experience.
• Exceptional writing, editing, and storytelling skills with a keen eye for detail.
• Comfort working within brand and regulatory guidelines.
• Curious mindset and a willingness to learn about the lending industry and our customers.
• Strong interpersonal and excellent communication, organizational, analytical, and problem-solving skills.
• Proven ability to work effectively with team members, cross-functional teams, and vendors.
• Proficiency in using Artificial Intelligence (AI) tools to streamline workflows, enhance personalization, and optimize content performance, while staying current with emerging technologies to continuously improve communication strategy and integrate innovation into daily work.
• Financial services industry experience is a plus.
• Knowledge of French is an asset.

What You'll Love About Your Work

• Award-Winning Culture: We are honored to be recognized as one of Canada's Best Workplaces™ for 2025 and one of Montreal's Top Employers by the Canada's Top 100 Employers program.
• Work-Life Balance: Enjoy great flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role and public holidays, plus 6 wellness days to take care of yourself.
• Compensation Package: Competitive base salary, plus an annual performance-based bonus.
• Comprehensive Benefits: Full medical and dental coverage through Manulife, along with virtual healthcare services via Dialogue.
• Save for the Future: Group retirement savings plan with an employer contribution of up to 7%.
• Exclusive Perks: Major retailer discounts via WorkPerks, plus location-based benefits like gym and Bike Share Toronto memberships.
• On-site Gym: Access to a fitness center at our London and Montreal offices.
• Continuous Growth: Tuition assistance program and the Fairstone Academy for skill development and training.
• Family Support: Top-up parental leave benefit program to support you during life's important moments.
• Community Impact: A paid volunteer day to invest in causes you care about.

Learn more about who we are as an employer here.

What to Expect - Compensation & Process

The anticipated base salary range is $55,000.00 - $80,000.00, with the potential to earn an annual performance-based bonus. This job posting is for an existing vacancy within our organization. Artificial intelligence may be used in certain stages of the recruitment process. All candidates considered for hire must successfully complete a criminal record check, credit verification, and employment verification to be eligible for hire.

If what you're reading inspires you, we'd love to hear from you! Please submit your application, and we will contact you if you are selected for the initial stages of the interview process.

Learn More: https://www.fairstone.ca/fr/a-propos/preteur-canadien

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

Please indicate your language preference, French or English, when you apply.

Fairstone Financial is an equal opportunity employer. As such, we will reasonably accommodate the needs of persons with disabilities. Indigenous people, visible minorities, and persons with disabilities are encouraged to apply with confidence.

Job Schedule Types:

Full-time

Employment Type:

Permanent

Key skills/competency

• Copywriting
• Content Marketing
• Brand Messaging
• Marketing Campaigns
• Social Media Advertising
• Editing
• Proofreading
• AI Tools
• Financial Services
• Client Engagement