Front Desk Agent
@ Fairmont Hotels & Resorts

Santa Monica, CA
$60,000
On Site
Full Time
Posted 22 days ago

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Email Hiring Manager

XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @fairmont.com
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Job Details

Company Overview

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from iconic attractions such as Santa Monica Pier, Third Street Promenade, and more. Enjoy opportunities to work in an environment that offers a unique blend of historical charm and modern amenities.

What Is In It For You

Employees enjoy a range of perks including:

  • Discounted rates worldwide through Accor benefit card.
  • Learning programs via our Academies to sharpen skills.
  • Opportunities for career progression nationally and internationally.
  • Involvement in Corporate Social Responsibility activities.

Job Description

The Front Desk Agent at Fairmont Hotels & Resorts reports to the Director of Front Office and plays a key role in delivering exceptional guest service. Responsibilities include:

  • Overseeing and resolving all guest communications professionally.
  • Maintaining guest accounts including checks, master accounts, and vouchers.
  • Executing check-in and check-out procedures with 100% accuracy.
  • Ensuring timely responses and follow-up with guests.
  • Maintaining and protecting guest privacy and discretion.
  • Additional duties as assigned.

Qualifications

Candidates must have excellent communication and organizational skills, a strong background in guest service, and a professional presentation. Previous customer service experience is required.

Key skills/competency

Front Desk, Guest Service, Communication, Organization, Customer Service, Check-In, Check-Out, Privacy, Problem-Solving, Hospitality

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How to Get Hired at Fairmont Hotels & Resorts

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor experience to guest service roles.
  • Highlight Communication Skills: Emphasize clear, effective communication.
  • Research Fairmont Culture: Understand their service and values.
  • Prepare for Behavioral Interviews: Showcase problem-solving with guests.

📝 Interview Preparation Advice

Technical Preparation

Review property management systems basics.
Familiarize with guest registry software.
Practice efficient data entry techniques.
Study front office workflow standards.

Behavioral Questions

Describe a challenging guest situation handled.
Explain teamwork in fast-paced environments.
Discuss resolving guest complaints calmly.
Illustrate maintaining privacy under pressure.

Frequently Asked Questions