Assistant Front Office Manager
Fairmont Hotels & Resorts · Austin, TX
- On site
- Full-time
- $65,000 / year
- Austin, TX
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Job highlights
- Assist Front Office Manager in daily operations.
- Oversee Reception, Royal Service, and Guest Services.
- Ensure high standards of guest service.
- Manage staff scheduling and training.
- Offer competitive benefits and growth opportunities.
About the role
About the Team and Working Environment
Join one of the largest luxury properties in Austin, Fairmont Austin, featuring 1,048 guestrooms and suites, and over 140,000 square feet of meeting and event space. Be part of an innovative and passionate hotel team in a rapidly growing market.
At Accor, we offer more than just a job; we provide a brand that matches your personality and support for your growth and learning. We believe in purpose-driven work and encourage you to explore Accor's limitless possibilities. Write your own chapter and help us imagine the future of hospitality. Visit https://careers.accor.com/ to discover the life awaiting you at Accor. #BELIMITLESS
Job Description
Reporting to the Front Office Manager, your responsibilities will include:
- Assisting the Front Office Manager in all departmental aspects and ensuring service standards are met.
- Providing managerial support for Reception, Royal Service, Fairmont Gold, and Guest Services in daily operations.
- Consistently delivering professional, friendly, and engaging service.
- Ensuring proper staffing and scheduling of all Front Office colleagues according to productivity guidelines.
- Communicating pertinent information for each shift and area through pre-shift logs, emails, and departmental meetings.
- Training supervisors and fulfilling the trainer role in their absence.
- Assisting guests with hotel facilities in an informative and helpful manner.
- Adhering to department policies, procedures, and service standards.
- Following all safety policies.
- Performing other assigned duties.
What Is In It For You
- Paid time off
- Medical, Dental, and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card with discounted rates worldwide at Accor properties
- Learning programs through Academies and Educational Assistance
- Opportunities for talent development and career growth within the property and globally
- Ability to contribute through Corporate Social Responsibility activities, such as the Sustainability Committee
Qualifications
- Passion for guest service.
- Excellent written and verbal communication, interpersonal, and leadership skills.
- Highly organized, results-oriented, and able to work flexibly under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Fluency in English.
- Minimum of 1 year of previous proven supervisory experience.
- Ability to handle multiple tasks and guest requests.
- Knowledge of Micros-Fidelio Property Management System is an asset.
- Certification in basic first aid is preferred or willingness to obtain it.
- Strong guest service orientation and training skills background.
- Ability to work independently and prioritize responsibilities.
- Experience with a hotel loyalty program is an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Key Skills/Competency
- Front Office Operations
- Guest Service Management
- Staff Training and Development
- Team Leadership
- Hotel Operations
- Micros-Fidelio
- Customer Relations
- Supervisory Experience
- Hospitality Management
- Problem-Solving
Skills & topics
- Assistant Front Office Manager
- Front Office Management
- Guest Services
- Hotel Operations
- Hospitality Management
- Team Leadership
- Staff Training
- Customer Service
- Luxury Hotels
- Supervisory Experience
- Micros-Fidelio
- Fairmont Hotels
- Accor Hotels
How to get hired
- Tailor your resume: Highlight relevant hospitality experience, supervisory roles, and guest service achievements. Use keywords from the job description like 'Front Office Management' and 'Guest Services'.
- Craft a compelling cover letter: Express your passion for guest service and leadership, showcasing your understanding of Fairmont's commitment to excellence.
- Prepare for behavioral questions: Be ready to discuss your experience in handling guest requests, managing staff, and working under pressure, demonstrating your problem-solving skills.
- Research Fairmont's values: Understand their commitment to diversity, inclusion, and guest experience to align your answers with their company culture.
- Showcase technical skills: Be prepared to discuss your proficiency with Property Management Systems (PMS) like Micros-Fidelio and general computer skills.
Technical preparation
Familiarize yourself with Micros-Fidelio.,Practice Windows software skills.,Review hotel loyalty programs.,Understand first aid basics.
Behavioral questions
Describe a challenging guest situation.,How do you handle staff conflicts?,Share an example of leading a team.,How do you manage under pressure?
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Frequently asked questions
- What are the key responsibilities for an Assistant Front Office Manager at Fairmont Austin?
- As an Assistant Front Office Manager at Fairmont Austin, you will support the Front Office Manager in overseeing daily operations, ensuring high guest service standards, managing staff scheduling and training, and assisting guests with hotel facilities. This role involves leadership across Reception, Royal Service, Fairmont Gold, and Guest Services departments.
- What qualifications are essential for this Assistant Front Office Manager position at Fairmont Hotels & Resorts?
- Essential qualifications include a passion for guest service, strong communication and leadership skills, and at least one year of supervisory experience in a similar role. A degree or diploma in Hospitality Management is an asset, as is experience with Property Management Systems like Micros-Fidelio and fluency in English.
- What kind of benefits does Fairmont Hotels & Resorts offer to Assistant Front Office Managers?
- Fairmont Hotels & Resorts offers a comprehensive benefits package including paid time off, medical, dental, and vision insurance, a 401K plan, complimentary shift meals, and employee discounts worldwide. They also provide learning programs and opportunities for professional development and career growth.
- How can I best highlight my experience for the Assistant Front Office Manager role at Fairmont Austin?
- To best highlight your experience, focus on quantifiable achievements in guest satisfaction, team leadership, and operational efficiency. Emphasize any experience with luxury hotel environments, specific property management systems (like Micros-Fidelio), and your ability to train and motivate staff.
- Is there an opportunity for career advancement with this Assistant Front Office Manager role at Fairmont Austin?
- Yes, Fairmont Hotels & Resorts emphasizes career development. This role offers the opportunity to develop your talent and grow within your property and across their global network of hotels, aligning with Accor's 'limitless possibilities' philosophy.
- What is the expected work environment for an Assistant Front Office Manager at Fairmont Austin?
- The work environment at Fairmont Austin is described as a team of 'Heartists' committed to collaboration, mutual support, and delivering exceptional guest experiences. The company fosters an inclusive culture that celebrates diverse identities and promotes equitable practices.