Research Operations Program Manager
@ Faire

New York, New York, United States
$138,250
On Site
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX***** @faire.com
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Job Details

About Faire

Faire is an online wholesale marketplace that empowers independent retailers globally. Using technology, data, and machine learning, Faire connects entrepreneurs with the best products from around the world, leveling the playing field against big box retailers and e-commerce giants.

About this role

Research is fundamental to answering key business questions at Faire. As a Research Operations Program Manager, you will shape and scale the tools and systems that enable company-wide research, with a focus on innovative, AI-driven solutions. You will closely partner with Research, Product, Design, Strategy, and other teams to improve research capacity and efficiency.

What you’ll do

  • Identify and implement new research tools including AI solutions.
  • Manage and improve participant management systems to ensure ongoing research engagement.
  • Coordinate survey launches and support setup and testing for quality data.
  • Establish protocols to maintain research data compliance.
  • Promote research practices across teams for rigorous insights.

Qualifications

  • 4+ years of program management or related experience.
  • 4+ years in Research Operations.
  • Proficiency with SQL, Qualtrics (or comparable tool), Excel/GoogleSheets.
  • Experience using AI and automation to improve workflows.
  • Strong cross-team communication and collaboration skills.
  • Ability to create measurable impact through system design and scaling programs.

Salary and Work Arrangement

This role has a base pay range of $116,500 - $160,000 per year, plus equity and benefits. It is a hybrid role with in-office requirements on Tuesdays and Thursdays, with flexibility and additional office days starting January 2026.

Why You’ll Love Working at Faire

  • Be part of a community-driven mission to support entrepreneurs.
  • Work in an innovative environment with cutting-edge technology and data.
  • Join a team backed by top investors and industry leaders.
  • Benefit from a flexible hybrid working model.
  • Contribute to impactful, company-wide research initiatives.

Key skills/competency

Research, Operations, Program Management, AI, SQL, Qualtrics, Data Compliance, Automation, Cross-functional Collaboration, Innovation

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How to Get Hired at Faire

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant research operations and program experience.
  • Emphasize technical skills: Detail your SQL, Qualtrics, and AI experience.
  • Demonstrate impact: Use metrics to showcase program scaling success.
  • Prepare for interviews: Understand Faire's mission and culture.

📝 Interview Preparation Advice

Technical Preparation

Practice SQL queries and database manipulations.
Familiarize with Qualtrics and survey tools.
Review AI automation case studies.
Brush up on Excel/GoogleSheets functions.

Behavioral Questions

Explain a time you scaled operations.
Describe handling cross-team conflicts.
Share an example of adapting to change.
Discuss a research project collaboration experience.

Frequently Asked Questions