AI Client Experience & Strategy Consultant

About Factor

With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market: Integrated LawTM. Factor is the market leader in Integrated LawTM, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale. Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work like contracting. We deliver better performance, better business and legal outcomes, and a better contracting experience. Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms. Factor is committed to building the best culture in legal. We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive. We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!

The Role

We are seeking a dynamic professional to join our Sense Maker and Sense Collective team, supporting the creation of AI-led client experiences and strategic workshops. This role is ideal for someone passionate about AI innovation, client engagement, and business transformation, with a strong ability to synthesize stakeholder needs and deliver impactful solutions. You will play a key role in designing and delivering interactive AI experiences, training legal professionals on AI tools, and helping clients align on AI strategy. This position requires creativity, adaptability, and confidence in guiding conversations with senior stakeholders.

Key Responsibilities

• AI Strategy & Enablement: Learn and leverage AI tools and custom solutions to enhance client experiences. Contribute to shaping and informing AI strategy for client engagements. Design and deliver AI-led workshops contextualized to client business needs.
• Client Engagement & Content Creation: Work closely with clients to understand their environment and incorporate insights into tailored content. Create unique, interactive AI experiences that respond dynamically to user input. Develop high-quality written content and deliverables for client projects.
• Training & Coaching: Train lawyers and client teams on effective use of AI tools. Assist in designing client experiences that integrate AI into their operational context.

Qualifications

• Experience: Background in consulting or client services (legal experience is a plus but not required). Exposure to AI tools or willingness to learn and apply AI in business contexts.
• Skills: Strong writing and communication skills; ability to synthesize complex ideas. Creative mindset with adaptability and openness to change. Comfortable working independently and guiding client deliverables.
• Education: Bachelors Degree

Ideal Candidate Profile

Confident facilitator with experience working without exact scripting. Open-minded and flexible, with a curiosity about AI-driven innovation. Self-starter who can contribute new ideas and thinking to a dynamic team environment.

Additional Information

As a member of an ISO Compliant center, the candidate will be required to follow the policies and procedures on Information Security Management System in place at the Center of Excellence and globally at Factor. As a member of the Factor team, the applicant will have access to various company and client assets and will be required to maintain the level of security as identified for each asset. Factor is an Equal Opportunity Employer. For more, visit: factor.law

Key skills/competency

• AI Strategy
• Client Experience
• Consulting
• Business Transformation
• AI Tools
• Workshop Facilitation
• Content Creation
• Stakeholder Management
• Legal Tech
• Communication Skills