Fraud Incident Analyst

Fraud Incident Analyst - Cybersecurity & Threat Innovation Unit

Are you looking for an opportunity to join our Cybersecurity & Threat Innovation Unit team? Do you enjoy challenges? This is your chance... At Facephi, we are seeking experienced Fraud Incident Analysts to join our great family. If you are eager to add value to the team and take on new challenges, come meet us!

Your mission will be to be the first specialized line of response to biometric fraud incidents reported by our clients. You will analyze evidence from each incident — logs, verification sessions, video frames, liveness scores, etc. —, diagnose the attack vector with technical criteria, and clearly communicate what happened and how to proceed. This is a forensic analysis role applied to digital identity fraud.

Main Tasks

• Incident Management: Receive, classify, and prioritize fraud incidents reported by clients (banks, fintechs, telcos).
• Evidence Analysis: Analyze logs, frame sequences, video metadata, and biometric engine scores.
• Attack Vector Identification: Identify and document the attack vector (video injection, deepfake, morphing, face swap, replay attack).
• Distinguish Incident Types: Differentiate between real fraud, false positives, or configuration errors.
• Client Communication: Draft clear and structured technical incident reports for the client.
• Client Liaison: Manage communication with the client's fraud, KYC, and compliance teams during the incident.
• Client Updates: Keep the client informed of the case status, progress, and conclusions.
• Internal Escalation & Collaboration: Escalate to L3 - Senior Fraud Specialist, R&D, Cybersecurity, or Product/Engineering when the incident reveals a bug, a new attack pattern, or a system weakness.
• Knowledge Base Documentation: Document cases and patterns in the internal knowledge base.
• Product Feedback: Collaborate with the product team to provide feedback for detection improvements.

What We Offer Our Team

• Become part of a great family of people working together, from whom you can draw inspiration.
• Innovative, young, and transparent team.
• Job stability.
• Permanent full-time contract.
• Flexible working hours for work-life balance.
• Remote work plan.
• Health insurance.
• Training plan.
• Facephi Corporate Benefits, offering a wide variety of discounts at top brands.

At Facephi, we are committed to diversity and equal opportunities.

Minimum Requirements

• Experience and Knowledge: 2-4 years of experience in fraud analysis, KYC, digital identity, or cybersecurity.
• Digital Onboarding Familiarity: Familiarity with digital onboarding and identity verification flows.
• Data Interpretation: Ability to read and interpret technical data (JSONs, logs, metrics, scores). Programming knowledge is not required.
• Biometric Attack Knowledge: Basic knowledge of biometric attack types (presentation attacks, video injection, deepfake).
• Key Competencies:
• Forensic mindset: You seek to understand 'what happened' before drawing conclusions.
• Excellent written communication in Spanish and English; your reports represent Facephi.
• Ability to work under pressure and manage multiple simultaneous cases.
• Technical curiosity: Genuine interest in understanding how attacks work.

Valuable Qualifications

• Previous experience in identity verification companies.
• Experience in banking or fintech in fraud prevention or compliance teams.
• Knowledge of ISO/IEC 30107 (anti-spoofing) or eIDAS standards.

Location

• Spain or Latin America.

Key skills/competency

• Fraud Incident Analysis
• Cybersecurity
• Digital Identity
• KYC
• Biometric Attacks
• Forensic Analysis
• Technical Reporting
• Risk Management
• Data Analysis
• Client Communication