DevOps Engineer
FaceGraph · United States
- Hybrid
- Full-time
- $60,000 / year
- United States
Tailored resume — keyword-matched to this role.
Hiring manager — we find who's hiring.
Intro email — drafted to reach them directly.
Job highlights
- Respond to customer requests via email, chat, and video.
- Collaborate with a global team of support professionals.
- Support a SaaS solution for time tracking and project management.
- Work remotely with location-independent teams.
- Focus on achieving customer outcomes.
About the role
About FaceGraph
FaceGraph is enabling the success of other location-independent teams, and we are hiring Customer Support Representatives with outstanding remote software support skills. Do you have the ability to listen for the outcomes our customers are seeking when they request our help? Join us! FaceGraph is a time tracking, project management, and proof of work SaaS solution. We are on a mission to accelerate the digital transition of work and make it possible for even more work to be efficiently performed in a remote environment. Interested?What will your day-to-day look like?
FaceGraph Customer Support Representatives respond to customer requests over email in our ticketing system, live chats, on-screen shares, and video conferencing. CSRs report to our AMER team leader and work collaboratively with our global team of Support Professionals.Key skills/competency
- Customer Support
- Software Support
- Remote Work
- Ticketing Systems
- Live Chat
- Video Conferencing
- Problem Solving
- Communication
- Team Collaboration
- SaaS Solutions
Skills & topics
- Customer Support
- Remote Work
- SaaS
- Software Support
- Ticketing System
- Live Chat
- Video Conferencing
- Project Management
- Time Tracking
- Customer Service Representative
How to get hired
- Tailor your resume: Highlight your remote software support experience and customer-centric approach for this Customer Support Representative role at FaceGraph.
- Showcase problem-solving skills: Emphasize your ability to listen for customer outcomes and resolve issues effectively in your application.
- Demonstrate communication expertise: Provide examples of your experience with email, live chat, and video conferencing support.
- Research FaceGraph's mission: Understand their commitment to remote work and digital transition to align your application with their values.
- Prepare for remote interviews: Be ready to discuss your remote work setup and how you collaborate effectively in a virtual environment.
Technical preparation
Practice using common ticketing systems.,Familiarize yourself with remote collaboration tools.,Review common SaaS product support scenarios.,Brush up on active listening techniques.
Behavioral questions
Describe a challenging customer issue resolved.,How do you handle multiple support requests?,Share an experience working in a remote team.,How do you ensure customer satisfaction?
Frequently asked questions
- What is the primary role of a Customer Support Representative at FaceGraph?
- The primary role of a Customer Support Representative at FaceGraph is to respond to customer requests through various channels such as email, ticketing systems, live chats, on-screen shares, and video conferencing, ensuring customer success with their SaaS solution.
- What kind of support does FaceGraph offer?
- FaceGraph offers support for its time tracking, project management, and proof of work SaaS solution, helping location-independent teams succeed in a digital, remote environment.
- What are the required skills for a Customer Support Representative at FaceGraph?
- Key skills include outstanding remote software support, the ability to listen for customer outcomes, proficiency in ticketing systems, live chat, on-screen shares, video conferencing, and strong communication and collaboration skills.
- Does this Customer Support Representative role involve remote work?
- Yes, this role is specifically for remote software support and is designed for location-independent teams, so it is a fully remote position.
- Who does a Customer Support Representative report to at FaceGraph?
- Customer Support Representatives at FaceGraph report to the AMER team leader and work collaboratively with a global team of Support Professionals.
- How can I stand out when applying for the Customer Support Representative position at FaceGraph?
- To stand out, tailor your resume to highlight remote support and problem-solving skills, showcase your communication abilities across different platforms, and demonstrate a clear understanding of FaceGraph's mission to support remote work.