Content & Communications Manager

About Fabric Health

At Fabric Health, we are powering boundless care by solving healthcare’s biggest challenge: clinical capacity. We aren’t here to disrupt healthcare; we’re here to fix it. We unify the care journey from intake to treatment, using intelligent automation to remove administrative burdens and make care delivery 2-10x more efficient. Our technology empowers clinicians to move faster and focus on what matters most: the patient.

We are a mission-driven team of brilliant minds trusted by leading organizations including Intermountain Health, OSF HealthCare, SSM Health, and MUSC Health. Our vision is backed by premier investors such as Thrive Capital, GV (Google Ventures), General Catalyst, and Salesforce Ventures. We move quickly for good reason, listen deeply to solve big challenges, and build products with the same care and quality we’d want for our own loved ones.

Learn more: About Us | News & Press | LinkedIn | Careers

About The Content & Communications Manager Role

Fabric is looking for a strategic and detail-oriented Content & Communications Manager to lead the creation of customer stories, case studies, guides, and collateral across digital channels that showcase the impact of our solutions. This role is central to Fabric's mission: customer evidence is the foundation of how we bring our story to market, prove ROI, and enable better care for patients and providers everywhere. You will be both a strategist and a creator—writing compelling narratives, interviewing customers, and collaborating with design to produce assets that improve campaign performance, equip Sales, and drive engagement with health systems, payers, and employers.

You'll join a small but high-impact Marketing team that is collaborative, fast-paced, and growth-focused. You will be both a strategist and a creator—trusted to own projects end-to-end, balancing creative execution with strategic communications. This role is highly collaborative—you’ll join customer calls, interview executives, partner with design, and support leadership in communicating with press, working closely with the Director of Marketing, Product Marketing Manager, Demand Generation Manager, and cross-functional partners in Sales and Client Success.

What You'll Do

• Owning the Customer Evidence Program: Lead the development of critical customer evidence, including case studies, ROI stories, and proof point development, from initial concept through final delivery.
• Content Creation & Interviewing: Conduct interviews with customers, partners, and internal stakeholders to capture compelling narratives, then write, edit, and package content including guides, one-pagers, and marketing collateral.
• Brand Governance: Manage and maintain Fabric’s brand language, tone, and messaging across all mediums and channels to ensure consistency and reinforce our value proposition.
• External Communications: Draft and coordinate press releases, media statements, and external announcements, supporting leadership in media and press outreach efforts.
• Internal Alignment & Strategy: Partner closely with the Product Marketing Manager and Demand Generation Manager to align content and communications with value propositions, ROI messaging, and campaign priorities.
• Sales & Client Success Enablement: Collaborate with Sales and Client Success to identify opportunities for new stories and maintain a centralized library of current, effective marketing and sales assets.
• Social Media: Plan and execute organic social schedules across our brand and executive profiles (primarily LinkedIn).
• Media Tracking & Insights: Track and share media coverage, ensuring those insights actively inform future campaigns and messaging strategy.
• Visual Development: Work directly with design resources to develop visually compelling, brand-aligned materials.

Why You Might Be a Good Fit

• You are an exceptional writer and natural storyteller who thrives on translating complex customer outcomes into clear, powerful narratives.
• You are both a strategic thinker and a hands-on creator, eager to own projects end-to-end and drive measurable business impact through content.
• You are highly collaborative and comfortable joining customer calls, interviewing executives, and partnering with internal teams (Product, Sales, Design) to achieve objectives.
• You are driven by the specific mission of improving healthcare and possess a background that allows you to adapt tone and messaging for professional healthcare audiences (health systems, payers, employers).
• You are detail-oriented and organized, with a proven ability to manage multiple priorities simultaneously in a fast-paced environment.

This Might Not Be The Right Fit If...

• You are not comfortable with the level of cross-functional collaboration required, or interfacing directly with customers and executive stakeholders.
• You are seeking a rigid, large-team structure, as you will be joining a small, high-impact team where autonomy and individual project ownership are expected.
• You do not have experience or interest in the specific intersection of B2B SaaS technology and the healthcare industry.

Your Qualifications

• 3–5 years of experience in content marketing, communications, or customer storytelling in a B2B SaaS environment.
• Excellent writing and editing skills with demonstrated ability to adapt tone for professional audiences.
• Demonstrated experience interviewing customers and translating outcomes into compelling stories.
• Experience managing content projects end-to-end, from concept through delivery.
• Experience managing brand and/or executive thought leadership social accounts.
• Experience drafting press releases and supporting external communications/media efforts.
• Background in healthcare and health technology.
• Attention to detail, organizational skills, and ability to manage multiple priorities.
• Bachelor’s degree in Marketing, Communications, Health Sciences, or equivalent experience.

Bonus Points

• Experience in video storytelling, design tools, or multimedia content creation.
• Familiarity with ABM campaigns and aligning content with account-based strategies.
• Experience running in-house PR functions and collaborating with PR agencies or external media partners.
• Knowledge of SEO and digital content best practices.

Key Skills/Competency

• Content Marketing
• Customer Storytelling
• Brand Messaging
• Press Release Drafting
• Social Media Strategy
• B2B SaaS
• Healthcare Technology
• Cross-functional Collaboration
• Project Management
• SEO Best Practices