Technical Account Manager

About F5

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

We are security and web experts, pioneers, evangelists, and best-in-class researchers. We believe in the power of the Internet to be a positive force; our mission is to protect every website and mobile app from cybercriminals. Come be a part of our unparalleled team that is responsible for making the Internet a safer place for everyone.

As a Technical Account Manager, you will be eager to help protect a portfolio of Global 2000 websites from malicious and automated attacks. You must have the ability to earn respect and trust from each customer through knowledge and understanding of service delivery and how these fit into our customer’s overall environment. You will review unique business and technical project parameters and define a successful solution for the implementation and integration of the F5 Security Solutions. A successful candidate must be action-oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively with both technical and business audiences.

Responsibilities

• Manage projects for the installation and integration of F5 security as a service solution for Fortune 500 and Global 1000 companies.
• Proactively anticipate customer needs and facilitate project success.
• Act as the primary representative between our customers and F5.
• Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements.
• Develop models for resource planning and consumption as well as key performance metrics for project/program success.
• Communicate effectively; organize and juggle priorities; solve problems and make decisions; build teams and relationships.

Required Qualifications

• Strong technical background with at least 4+ years of system integration within complex environments.
• Experience working with major load balancers currently on the market.
• A deep level understanding and experience of Content Delivery Networks and reverse proxy.
• Experience in Web Application Firewall, Bot Defense, API Security, DDOS, Reputation Service, and Multi Cloud networking.
• Experience with at least one of the Cloud Platforms (AWS, Azure, GCP).
• Understanding of TCP/IP, HTTP, HTML, JavaScript, CSS, and other technologies involved in delivering sophisticated web services.
• Bachelor’s degree in computer science, Information Systems, or related engineering discipline, OR equivalent industry work experience.
• Certification is preferred but optional based on the level of experience.
• A customer-centric attitude and the ability to communicate well at all levels of an organization.
• Ability to work in a very fast-paced environment and communicate effectively.

Key skills/competency

• System Integration
• Project Management
• Customer Relationship Management
• Cybersecurity Solutions
• Web Application Firewall (WAF)
• Content Delivery Networks (CDN)
• Cloud Platforms (AWS, Azure, GCP)
• Technical Communication
• Problem Solving
• Network Protocols (TCP/IP, HTTP)