Workforce Management Scheduler
@ EzCater

Hybrid
$58,500
Hybrid
Full Time
Posted 20 hours ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX******* @ezcater.com
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Job Details

About ezCater

ezCater is the leading food for work technology company in the US, connecting workplace food needs with over 100,000 restaurants nationwide. They provide flexible solutions and a customizable platform to manage food spend, supported by 24/7 customer service and backed by top investors.

Role Overview - Workforce Management Scheduler

This position is integral to the Customer Service Team. Working with management and supervisors, you will monitor scheduling, adherence, forecasting, and efficiency both onsite and at outsource partner centers. The role demands strong numerical skills, effective communication, and the agility to pivot with business changes.

What You’ll Do

  • Monitor and report on performance goals using real time systems.
  • Analyze and report complex data in a clear, tailored manner.
  • Identify scheduling gaps and implement innovative solutions.
  • Collaborate with forecasters to create effective staffing plans.
  • Lead meetings with stakeholders to manage staffing and performance.

What You Have

  • At least 2 years in call center operations or related WFM roles.
  • Minimum 1 year experience with WFM/RTA tools like NICE IEX or Aspect.
  • Ability to translate complex data into actionable insights.
  • Strong time management and adaptive organizational skills.
  • Nice to have: Excel proficiency and eagerness to learn and share feedback.

Compensation & Work Schedule

This role offers a national cash compensation range from $48,000 to $69,000 per year, with a schedule running Sunday through Thursday aligned with Eastern Time. Final offers consider experience, expertise, and additional factors.

Benefits

Enjoy a competitive salary, stock options, 12 paid holidays, flexible PTO, 401K with company match, comprehensive health benefits, remote-hybrid work structure, and much more while contributing to shaping the food for work landscape.

Key skills/competency

NICE IEX, Aspect, scheduling, forecasting, call center, analysis, customer service, reporting, Excel, process improvement

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How to Get Hired at EzCater

🎯 Tips for Getting Hired

  • Customize your resume: Highlight call center and WFM experience relevant to ezCater.
  • Research ezCater: Understand their mission and food for work technology.
  • Emphasize technical skills: Mention NICE IEX/Aspect proficiency on your CV.
  • Prepare for data questions: Be ready to discuss scheduling efficiency and analysis.

📝 Interview Preparation Advice

Technical Preparation

Review NICE IEX and Aspect software basics.
Practice data analysis using historical call data.
Brush up on scheduling optimization techniques.
Familiarize with forecasting models and Excel functions.

Behavioral Questions

Describe a time you solved scheduling issues.
Explain how you adapted to sudden workload changes.
Discuss teamwork in a high-pressure call environment.
Share strategies for communicating complex data effectively.

Frequently Asked Questions