IT Service Desk Intern

About ezCater

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

ezCater is seeking an IT Service Desk Intern to help support our team in delivering a seamless, high-performance technology experience for our employees. This is a fantastic learning opportunity where you’ll assist with troubleshooting issues, help fulfill requests, and gain exposure to the tooling and processes that help our teams do their best work. We move quickly and collaborate widely, so you’ll thrive here if you’re adaptable, customer-obsessed, and excited to learn.

What You'll Do as an IT Service Desk Intern

• Assist the team in triaging and prioritizing requests for service desk tickets, helping ensure users have clarity into the resolution process.
• Support the employee lifecycle by helping with onboarding and off-boarding tasks using Okta and other internal tools.
• Learn to assemble, install, and configure Apple and Windows laptops.
• Gain experience with asset management by helping maintain accurate records via JAMF and NinjaOne.
• Help manage employee software access via Okta.
• Provide support for on-site and remote company meetings.
• Assist with setting up and managing Google accounts and other various Google products.
• Shadow and support the day one new hire training for ezCater employees.
• Learn basic troubleshooting for network connectivity issues in our Cisco Meraki environment.
• Contribute to various IT projects, potentially including supporting automation software and identifying areas for implementation.

What You Have

• A passion for solving technical problems and a desire to help others.
• A friendly and outgoing personality.
• A focus on achieving positive outcomes to technical issues.
• Familiarity with (or a strong desire to learn) Apple and Windows operating systems.
• Basic familiarity with Google Apps (Google Workspace).
• An interest in learning modern enterprise software (Slack, Okta, Google, Zoom, O365, etc.).
• Eagerness to learn about video conferencing technology like Zoom Rooms.

What You'll Get From Us

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

Key skills/competency

• IT Support
• Troubleshooting
• Apple macOS
• Windows OS
• Google Workspace
• Okta Identity Management
• Asset Management
• Network Connectivity
• Service Desk Operations
• Customer Service