ServiceNow Solution Architect Manager

ServiceNow Solution Architect Manager at EY

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

As part of our EY GDS-ServiceNow team, you will work to solve client problems using the ServiceNow platform. You will get an opportunity to work with a high-quality team and build innovating products that solve client’s problems.

The opportunity

We’re looking for a Senior professional with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in growth.

Your Key Responsibilities

• Performs Configuration/Customization of the ServiceNow system, including creation of workflows.
• Builds service request fulfillment workflows from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc.
• Uses scripting tools and ServiceNow functionality to automate rote tasks.
• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
• Gathers specifications from business departments and delivers a product/release that meets the needs presented.
• Interprets business and functional requirements and develops technical specifications documentation.
• Loads, manipulates, and maintains data between ServiceNow and other systems as needed.
• Works with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed.
• Must analyze and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of ServiceNow releases.
• Performs system and integration testing with sample and live data.

Skills And Attributes For Success

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation / Azure.
• Disciplined Agile Delivery software release build/deploy processes.
• Integrating with internal and external applications and systems.
• JavaScript, HTML, Angular JS and good web design practices.
• Service Portal implementation experience.
• Implementation experience on any of the following applications: HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, UI Builder.
• Implementation experience on Performance Analytics.
• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain.

To qualify for the role, you must have

• College degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• Approximately 7 to 12 years of experience in a development role, exhibiting a progression of increasingly complex job responsibilities.
• ServiceNow CSA certification plus any CIS is mandatory.
• ITIL foundations certification a plus.

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
• Knowledge about ServiceNow’s latest version’s features.

What We Look For

• A team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment.
• An opportunity to be a part of a market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries.

What Working At EY Offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

Key skills/competency

• ServiceNow Platform
• Solution Architecture
• Implementation
• Configuration
• Customization
• Workflow Automation
• Integrations
• JavaScript
• Performance Analytics
• Agile Delivery