ServiceNow Senior Business Analyst
@ EY

Hyderabad, Telangana, India
$140,000
On Site
Full Time
Posted 24 days ago

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Job Details

About EY

At EY, you’ll have the chance to build a career as unique as you are, with global scale, support, an inclusive culture, and the technology to help you become the best version of yourself. EY is counting on your unique voice to help build a better working world for all.

Role Overview

The ServiceNow Senior Business Analyst role focuses on analyzing, documenting, and enhancing ServiceNow solutions related to HRSD, IRM, ITOM, CMDB, Discovery, SPM, and integrations. You will gather requirements, manage stakeholders, define business processes, and work closely with technical teams to ensure effective implementation and integration.

Key Deliverables

  • Collaborate with stakeholders to gather and document business requirements.
  • Work with technical teams to design and document solutions.
  • Facilitate communication with clear documentation, reports, and updates.
  • Translate business requirements into technical specifications.
  • Coordinate and support UAT and training course development.

Desired Experience & Skills

  • Bachelor’s degree in a relevant field.
  • CSA certification is a must; CIS ITSM/HRSD/IRM are addons.
  • 9-10 years overall experience with 5-6 years in ServiceNow.
  • Experience in HRSD, IRM, CMDB/ITOM, and SPM is required.
  • Knowledge of IT Service Management processes, agile methodologies, and pre-sales activities is advantageous.
  • Strong communication, stakeholder management, and leadership skills.

EY Mission

At EY, building trust through assurance, consulting, law, tax, and strategy helps clients grow, transform, and operate effectively in a complex world.

Key skills/competency

  • ServiceNow
  • Business Analysis
  • Integrations
  • HRSD
  • IRM
  • ITOM
  • CMDB
  • Discovery
  • SPM
  • Agile
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How to Get Hired at EY

🎯 Tips for Getting Hired

  • Research EY's culture: Review mission, values, and recent news.
  • Customize your resume: Highlight ServiceNow and integration expertise.
  • Prepare for technical interviews: Focus on HRSD, IRM, ITOM skills.
  • Polish communication skills: Showcase stakeholder management proficiency.

📝 Interview Preparation Advice

Technical Preparation

Review ServiceNow integration documentation.
Understand HRSD and ITOM modules thoroughly.
Practice technical requirement translation.
Study UAT and test case scenarios.

Behavioral Questions

Describe past stakeholder management experience.
Explain process improvement strategies used.
Discuss teamwork in cross-functional projects.
Share a challenging requirement analysis scenario.

Frequently Asked Questions