Platform Infrastructure Service Delivery Manager @ EY
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Overview
At EY, we’re all in to shape your future with confidence. Join a globally connected powerhouse of diverse teams to build a better working world.
About the Role
The Platform Infrastructure Service Delivery Manager leads the oversight and delivery of contracted services by Kyndryl across EY’s global infrastructure. Acting as the operational owner of the contract, you will ensure alignment to SLAs, proactive issue resolution, robust governance, and stakeholder satisfaction.
Key Responsibilities
- Partner with platform infrastructure and I&O leadership on financial analysis and efficiency initiatives.
- Collaborate with I&O Product leads on strategic cost reduction and efficiency projects.
- Manage transition and transformation of Kyndryl managed services.
- Drive governance across Hosting, Backup, Storage, Monitoring, Automation, and Batch Services.
- Act as liaison between EY product owners, vendors, and internal teams.
- Monitor service health, escalate issues, and implement permanent fixes.
- Oversee contract deliverables, reporting, KPI dashboards, and transformation milestones.
- Coordinate audits and compliance with EY Security, Risk, and Infosec teams.
- Execute special strategic requests and manage contractual non-compliance issues.
Skills and Attributes
Strong contract interpretation and vendor governance, effective stakeholder management, critical thinking, structured problem solving, and excellent communication across business, legal, and technical teams.
Requirements
- 7+ years in service delivery management or similar roles.
- Proven experience managing outsourced vendors or MSPs.
- Expertise in ITIL v4 practices, SLA tracking, and service management frameworks.
- Familiarity with enterprise infrastructure platforms like Windows Server, VxRail, Nutanix, Hyper-V, backup systems, and monitoring tools.
Preferred Experience
Experience with contractual frameworks, SLAs, RU models, and transition & transformation schedules.
What We Offer
Competitive remuneration, flexible working arrangements, career development support, coaching, and benefits that suit your needs including health, well-being, insurance, savings and discounts.
Key skills/competency
- Contract Management
- Vendor Governance
- Service Delivery
- ITIL
- Financial Analysis
- Enterprise Infrastructure
- Stakeholder Management
- Compliance
- Strategic Initiatives
- Operational Excellence
How to Get Hired at EY
🎯 Tips for Getting Hired
- Research EY's culture: Study EY mission, values, and team reviews.
- Customize your resume: Highlight vendor management and ITIL expertise.
- Showcase leadership: Emphasize contract management and governance experience.
- Prepare for interviews: Review service delivery scenarios and compliance.