Manager Digital Commerce

Manager – Digital Commerce (Strategy & Delivery, Agentic Commerce)

At EY, we are building a better working world by helping organizations reimagine commerce in an increasingly autonomous, AI‑enabled future. As a Manager in Digital Commerce, you will play a pivotal role in shaping and delivering next‑generation commerce experiences—spanning strategy, product, and execution—while helping clients prepare for and adopt Agentic Commerce models that redefine how customers discover, decide, and transact.

You will work at the intersection of business strategy, experience design, and technology delivery, partnering with clients to translate ambition into measurable outcomes. This role is ideal for a leader who is equally comfortable framing a commerce roadmap as they are driving teams through complex delivery.

Key Responsibilities

• Support the development of digital commerce strategies across B2C, B2B, and hybrid models
• Advise clients on future‑state commerce capabilities, including personalization, ecosystem integration, and emerging Agentic Commerce patterns (e.g., AI‑assisted discovery, autonomous purchasing, and intelligent orchestration).
• Translate market trends, customer insights, and data signals into actionable commerce roadmaps aligned to client growth objectives.
• Support clients in exploring and piloting agent‑driven use cases, such as LLM engagement, AI shopping assistants, intelligent recommendations, and automated post‑purchase experiences.
• Ability to lead end‑to‑end delivery of large‑scale digital commerce programs, from discovery and design through build, launch, and optimization.
• Manage cross‑functional teams (strategy, design, engineering, data) and collaborate with alliance partners to deliver outcomes.
• Demonstrable experience as a trusted advisor to client leaders, translating complex technical concepts into clear business implications.
• Support business development by contributing to proposals, shaping client conversations, and identifying opportunities to expand existing engagements.
• Contribute to the evolution of EY Digital Commerce offerings, accelerators, and thought leadership.
• Actively participate in building a collaborative, inclusive, and high‑performing team culture.
• This role includes periodic travel, which may range from once a month to several times per month based on client and team needs. Travel expectations are discussed in advance and balanced with flexibility.

Skills And Attributes

• Strong grounding in digital commerce fundamentals, including platforms, customer journeys, and omnichannel ecosystems.
• Demonstrated ability to bridge strategy and execution, with hands‑on experience leading complex delivery.
• High curiosity and enthusiasm for AI‑driven and agentic experiences, with the ability to learn rapidly and apply new concepts in client‑ready ways.
• Excellent communication, storytelling, and stakeholder‑management skills.
• Comfort operating in ambiguity and helping clients navigate emerging and evolving technologies.

Qualifications

• Bachelor’s degree required
• 6–10+ years of experience in consulting, digital commerce, product, or technology‑enabled transformation roles.
• Experience delivering commerce solutions across platforms (e.g., headless, composable, or enterprise commerce ecosystems).
• Exposure to AI, data, or intelligent automation in a commerce or customer experience context is strongly preferred.

Why EY

EY teams help clients shape the future of commerce with confidence—combining deep sector insight, leading technology, and emerging capabilities such as Agentic Commerce to drive sustainable growth and differentiation.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

Key skills/competency

• Digital Commerce Strategy
• Agentic Commerce
• AI-enabled Commerce
• Customer Journey Mapping
• Omnichannel Ecosystems
• B2C and B2B Commerce
• Product Management
• Technology Transformation
• Consulting Delivery
• Stakeholder Management