Learning & Development Operations Specialist

About EY and the Opportunity

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Our HR team consists of an HR Field organization and various HR centers of excellence: Learning & Development, Recruitment, Compensation & Benefits, and HR Services. The Learning & Development team aims to support the business in effectively and efficiently developing its people. Within our learning team, we are looking for a Learning & Development Operations Specialist (fulltime, The Hague). The work will primarily take place virtually, but locations such as Utrecht, The Hague, Rotterdam, and Amsterdam may also be used for project work. Daily activities and projects are constantly focused on Continuous Improvement. We are therefore looking for candidates who see this as a challenge and are willing and able to actively contribute to it.

Your Key Responsibilities

As a Learning & Development Operations Specialist, you will support the Learning & Development team in organizing Cross Service Line training and events. In this role, you will oversee the entirety of the various learning programs and ensure a consistent, qualitative learning experience for both participants and management.

• Coordinate training in collaboration with teams in India.
• Provide support in the organization and planning of all training and education – Cross Service Line – in the Netherlands and work on international projects.
• Maintain contact with training organizations, trainers, locations, internal clients, and stakeholders regarding training coordination.
• Be present at trainings/events where onsite support is needed.
• Be responsible for administrative tasks related to the coordination and registration of training.
• Oversee the entirety of the various learning programs and ensure a consistent, qualitative learning experience for participants and management.
• Actively contribute to Continuous Improvement in daily work and projects.

Skills And Attributes For Success

In this role, you will support the facilitation of training for your colleagues. We assume you are highly accurate, customer and service-oriented, communicative, and have experience in learning and operations. Additionally, as a new colleague within the Learning & Development team, you bring the following:To qualify for the role you must have:

• Knowledge of MS Office, particularly Excel.
• Strong communication skills.
• Team player and decisive.
• Stress resistant.
• Ability to work and plan independently.
• Manage task list and anticipate actions.
• Smart, quick, and enthusiastic to tackle projects.
• Completed bachelor's degree, preferably HRM or demonstrable HBO work/thinking level.
• Proficiency in Dutch and English, both spoken and written.
• Growth mindset, Continuous Improvement Champion.

Ideally, you’ll also have:

• Experience organizing training in an international, knowledge-intensive organization.

What We Look For

Everyone is unique. At EY, we value who you are beyond your work. Bring yourself, build your future.

Example of Daily Activities

Administrative support for various sub-projects, including:

• Work in Excel (pivots/Vlookup/analyses).
• Work in SuccessFactors Learning, the Learning Management System.
• Preparation for input into the LMS or for our stakeholders.
• Answering emails.
• Support the implementation process of internal tools for facilitators.
• Complementing Joining Instructions.
• Collaboration with teams in India.

What We Offer

The team you will join, the colleagues around you, and your work contribute to your job satisfaction. But you don't work for nothing. That's why we offer attractive employment conditions. Flexible working is normal at EY. You also determine your own career development at EY: with energy, drive, empathy, and courage, nothing stands in your way. The more you develop, the more opportunities you discover to steer your career and make it as unique as you are. What else to expect at EY:

• EY offers training in hard and soft skills.
• You get a counselor and buddy.
• Training is supported in time and money.
• Recognition and appreciation: Receive regular constructive feedback as part of our Leadership & Development process; support, coaching, and feedback from counselors and planning of professional and personal development goals.
• Become part of a top employer!

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.The exceptional EY experience. It’s yours to build.EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.An (online) assessment and a pre-employment screening are part of the application procedure.Due to legislation and regulations and because EY (and in some cases its clients) places high demands on the reliability and integrity of its employees, every new employee is screened. Depending on the job level, the pre-employment screening may consist of the following components: Certificate of Conduct (VOG) or - if no VOG can be requested in the Netherlands - Criminal Background Check from the country where you currently live or have lived for the past five years, integrity questionnaire, verification of ID, diplomas and/or work experience, and consultation of the central insolvency register.

Key skills/competency

• Learning and Development Operations
• Training Coordination
• HR Administration
• Continuous Improvement
• Project Support
• Stakeholder Management
• Cross-functional Collaboration
• LMS Administration (SuccessFactors)
• MS Excel (Advanced)
• International Project Management